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ArticlesMay 9, 2016

How PPM Drives Retention

With rock-solid processes and measurable goals, prepaid maintenance programs can help dealers keep more car buyers coming back and create limitless service and sales opportunities.

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NewsApril 19, 2016

FCA Taps Express Lane Dealers for Mopar Fleet Parts Program

Through its 1,000 U.S. dealerships offering the Mopar Express Lane service, Fiat Chrysler Automobiles is rolling out the Mopar fleet parts and service program — a one-stop maintenance solution designed to assist fleets with uptime, driver safety, and competitive pricing,

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NewsApril 19, 2016

Fidelis PPM Completes Reynolds Certified Interface Program

The announcement marks the first time a prepaid maintenance program has achieved Reynolds and Reynolds certification. It's also the first time such a program has been recognized as a Reynolds Certified Interface product.

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NewsMarch 24, 2016

Only 30% of Customers Return to Selling Dealer for Service, Study Reveals

Customers aren't coming back to their dealerships for their repairs, according to Cox Automotive's 2016 Maintenance and Repair Study. It shows that more vehicle owners are choosing to go elsewhere because they feel they'll get a better price.

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NewsMarch 15, 2016

Fidelis PPM to Talk Retention Plans at 2016 NADA Convention

Fidelis PPM execs will be at this month's NADA Convention & Expo to show dealers how to track, measure and evaluate the effectiveness of loyalty programs like its customized prepaid maintenance program.

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NewsFebruary 24, 2016

Ford Motor Credit Piloting Ride-Sharing Lease Program

The captive is piloting a new program in Austin, Texas, that will allow a group of three to six people to lease a Ford Vehicle. The program includes a mobile app that allows participants to schedule drive times, make payments and keep up with vehicle maintenance.

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NewsFebruary 11, 2016

KBB Announces Winners of Five-Year Cost to Own Awards

Hyundai and Acura took the top honors, winning the competition's Best Brand and Best Luxury Brand awards, respectively. The contest looks at a vehicle’s depreciation, fuel costs, finance and insurance fees, maintenance and repair costs, and state fees to find its winners.

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NewsDecember 16, 2015

EFG Companies Announces Winner of F&I Innovator of the Year Contest

The winning team's mobile app, dubbed Watchdog, provides consumers with a convenient way to stay current with their vehicle maintenance, prevent theft and recover their vehicle.

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NewsOctober 29, 2015

FTC Approves Consent Order Against BMW North America

Under the approved consent order, BMW is barred from telling MINI owners that routine maintenance must be done by franchised dealers in order to ensure a vehicle’s safe operation or to maintain its value.

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NewsJuly 28, 2015

Vero Forms New Division With Acquisition of Fidelis PPM

With the acquisition, Vero and Fidelis PPM have formed DRIV Technologies LLC, which will provide dealers with a new prepaid maintenance technology platform designed to drive up customer retention.

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