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Crisis management planning seems like a foreboding and thankless task to many business owners and managers, but 2020 taught us that we need a crisis management plan.
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Technicians are encouraged to sign up for certification.
Read More →Jennifer Murphy - Four successful dealers – three franchise (Bert Boeckmann, president/owner, of Galpin Motors; Steve Hinchcliff, president and CEO of H&H Chevrolet; and Carlos Ledezma, dealer principal Of Cable-Dahmer Chevrolet) and one independent (David Andrews, dealer principal of City Auto) – shared their plans and goals for 2010 with Auto Dealer Monthly.
Read More →StoneEagleData reveals the gross reality behind the rise in EV leasing and the steady role F&I offices played.
Read More →Erosion can affect every aspect of your dealership, from staff and processes to the very foundations of your business. The Alpha Dawg wants you to keep fighting.
Read More →Expert Don Reed, CEO of Fixed Ops Solutions, points out that the primary mission of a service advisor is to ensure that every customer is driving a safe and reliable vehicle. Reed also teaches you exactly how to accomplish your mission from building customer relationships to holding everyone accountable to the mission.
Read More →By improving the customer experience, creating a spiff program, and financing repairs, you will create new opportunities to increase your service revenue — and your advisors’ paychecks.
Read More →Don Reed - Having a lot of one-item repair orders also tell us that your technicians are not inspecting 100 percent of the vehicles they service, and your advisors are not reviewing the results of the 27-point inspection with 100 percent of your...
Read More →Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Read More →Event returns as a forum to share thoughts on business vehicle remarketing topics
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