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Mike Stone’s 50-year career in auto retail was built upon his genuine desire to serve customers over the long term.
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Compensation can be a major point of contention among dealers, managers and employees. GM explains how initial planning can prevent future headaches.
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VehicleSpection has launched a service that provides dealerships with on-site, professional inspections of certified used vehicles.
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Struggling sales pros should remember to take pride in their work and seek referrals wherever they may lie.
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Lax policies and unauthorized charges, discounts and freebies could be nipping away at your bottom line.
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Smartphone-powered customers will prove worthy foes to sales and F&I pros who fail to anticipate their questions and appreciate their easy access to information.
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Twenty years into the Digital Age, some dealers still refuse to acknowledge the shift toward and profit potential of properly converted Internet leads.
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Oscar Rodriguez found his calling as a sales pro at All American Chrysler Jeep Dodge of San Angelo (Texas).
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Converting leads and increasing sales in today’s marketplace may require some dealers to abandon long-held beliefs.
Read More →The former O’Brien Auto Group employee alleges he was fired after he complained about his general manager’s racist remarks. He also claims he was not paid according to his contract.
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