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JD Power and Associates

J.D. Power Announces 2022 U.S. ALG Residual Value Awards

The J.D. Power U.S. ALG Residual Value Awards are the automotive industry standard in recognizing vehicle models projected to hold the highest percentage of their manufacturer’s suggested retail price.

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TD Auto Finance Ranks Highest in National Non-Captive Prime Credit Dealer Satisfaction

TD Auto Finance, a subsidiary of TD Bank received the highest ranking in Dealer Satisfaction among National Non-Captive Lenders with Prime Credit, according to the J.D. Power 2021 U.S. Dealer Financing Satisfaction Study.

How Automakers and Dealers are Weathering a Topsy Turvey Market

BMW is faring better than GM, and car dealers are coping better than component suppliers.

Low Inventory Levels Drive Down September SAAR to 12.2 Million Units

September new light-vehicle sales fell for the 5th consecutive month to a SAAR of 1.2 million units, reported the National Automobile Dealers Association (NADA).

New Vehicle Sales to Fall 25% in U.S.

U.S. new vehicle retail sales are expected to drop 888,900 units in September, from 1,182,788 a year ago.

CUDL Collaborates with J.D. Power to Deliver Expanded Digital Presence for Dealers

Alliance gives dealers using the CUDL AutoSMART program additional digital inventory exposure through J.D. Power.

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.

ADTV: Industry Mourns Ed Bobit

Auto Dealer TV's Jennifer Nebrich reports on the passing of Ed Bobit, founder of Bobit Business Media, F&I and Showroom magazine and Industry Summit.

Serving Up Sales

Terry Longmore was focused on service-department sales long before it became fashionable. That dedication is paying off for Beasley Ford Lincoln, where Longmore’s department is capturing 3 to 5 percent of his store’s sales leads from customers waiting in the service lounge.

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Removing The Roadblocks

Why do marketers keep talking about the future of auto retailing when there are old issues that have yet to be resolved?

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