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JD Power and Associates

High Vehicle Prices Expected to Hold Their Grip on Auto Industry

Consumers seeking lower prices on dealership lots must wait until 2023, reported auto-industry leaders at the New York International Auto Show.

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Auto Dealer Service Departments Trying to Navigate Parts and Staffing Challenges, J.D. Power Finds

The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain and significant staffing shortages is causing auto dealership service departments to navigate unique capacity challenges.

J.D. Power Announces 2022 U.S. ALG Residual Value Awards

The J.D. Power U.S. ALG Residual Value Awards are the automotive industry standard in recognizing vehicle models projected to hold the highest percentage of their manufacturer’s suggested retail price.

TD Auto Finance Ranks Highest in National Non-Captive Prime Credit Dealer Satisfaction

TD Auto Finance, a subsidiary of TD Bank received the highest ranking in Dealer Satisfaction among National Non-Captive Lenders with Prime Credit, according to the J.D. Power 2021 U.S. Dealer Financing Satisfaction Study.

How Automakers and Dealers are Weathering a Topsy Turvey Market

BMW is faring better than GM, and car dealers are coping better than component suppliers.

Low Inventory Levels Drive Down September SAAR to 12.2 Million Units

September new light-vehicle sales fell for the 5th consecutive month to a SAAR of 1.2 million units, reported the National Automobile Dealers Association (NADA).

New Vehicle Sales to Fall 25% in U.S.

U.S. new vehicle retail sales are expected to drop 888,900 units in September, from 1,182,788 a year ago.

CUDL Collaborates with J.D. Power to Deliver Expanded Digital Presence for Dealers

Alliance gives dealers using the CUDL AutoSMART program additional digital inventory exposure through J.D. Power.

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.

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ADTV: Industry Mourns Ed Bobit

Auto Dealer TV's Jennifer Nebrich reports on the passing of Ed Bobit, founder of Bobit Business Media, F&I and Showroom magazine and Industry Summit.

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