Annual survey reveals more repairs for higher-tech premium, electric vehicles.
Kentucky measure follows similar Florida statute aimed at protecting consumers from unscrupulous practices.
AAA study finds they can add up to 37.6% to total repair costs.
But survey shows overall satisfaction improves due to empathic, informative communication.
NHTSA approves data-sharing with independent shops after its security concerns allayed.
Continue string of decreases after reaching historic highs.
Partnership is designed to revolutionize vehicle-ownership experience.
Buyers can also access used-vehicle listings and dealership contact information.
Revised law approved by voters in 2020 was intended to enable independent repair shops to diagnose, repair vehicles, not just dealers.
Most categories of dealership service and parts businesses have recovered from COVID-19 shutdowns, especially customer-pay work.
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