General sales manager explains how facility tours, trade walks and common courtesy can restore the human touch to an increasingly digitized transaction.
New technology is not a substitute for salesmanship, but it can create more opportunities to do business the right way.
Whatever their age, car buyers appreciate service, professionalism and the opportunity to save time and money.
The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.
An eBay exec shares two key pointers for dealers who are new to digital automotive marketplaces.
For the second year in a row, EFG took home awards in three categories during the 10th annual Stevie Awards for Sales and Customer Service. The awards were handed out during a March 4 gala at the Paris Las Vegas.
Whatever beliefs you and your customers may or may not share, politics and religion have no place in F&I.
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Auto/Mate Dealership Systems released a new corporate video reflecting the company’s marketing initiative, which emphasizes employee happiness.
Shift your focus away from sales and toward customer service to make buying a car at your dealership a memorable experience.
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