People keeping vehicles longer and driving more miles is increasing parts and service needs.
NADA numbers show sales prices rose, though volume was down due to inventory shortages.
Most categories of dealership service and parts businesses have recovered from COVID-19 shutdowns, especially customer-pay work.
Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.
DealerSocket’s DealerFire will offer three co-op-eligible advertising packages under the recently launched Volkswagen Service and Parts Advertising Program.
MOTOR Information Systems has released a new whitepaper outlining a path to create additional demand for factory parts at franchised dealerships.
The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP. myKaarma’s solutions are designed to improve the customer experience, efficiency, and profitability of dealership service departments.
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.
EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.
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