GM says dealers who fail to reward open communication will find that minor issues can develop into major problems.
At last week's National Automobile Dealers Association Convention, Xtime unveiled a cloud-based system designed to drive owner loyalty through one service experience platform.
Rev/Mate will be rolled out in Auto/Mate’s Automotive Productivity Management Suite Fixed Ops/Mate module in 2015. The solution is designed to help service departments maximize customer pay revenue while creating a quality customer experience.
New research from DMEautomotive shows that customers who download a dealership’s mobile app are much more likely to visit the service department. Six months after downloading the app, user visits increased by 25%.
Customers who receive a service notification through CIMA Systems will now be able to book an appointment with a few clicks using TimeHighway’s online appointment scheduling tool.
The firm has expanded its Web-based system to include applications for a dealership’s finance and service departments. These new applications allow management to view real-time stats and track the time managers spend with customers.
A recent survey commissioned by Cars.com found that more than half of car shoppers seek out reviews for a dealership’s service department before purchasing a vehicle.
Mazda’s 163 dealership service departments in Canada are now using Xtime’s service scheduling and check-in platform.
Under the new name, the company will place greater focus on automotive service. The company also announced it will be consolidating five of its offices into a single facility in February.
Don Reed reminds dealers and general managers about the real opportunities that exist for service departments.
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