ORLANDO, Fla. – Recent evidence suggests that a well-done onboarding program enhances work performance, boosts job satisfaction, fosters company loyalty and lowers employee turnover rates. US Equity Advantage® (USEA), an automotive biweekly loan payment service, has launched AutoPayPlus University, an expanded version of the learning management system (LMS) it debuted in 2014 for its dealership partners. This 2.0 version also includes training for the company’s internal employees.
Compliance doesn’t simply mean staying on the right side of government regulations, it means doing everything humanly possible to safeguard what has been entrusted to you.
AutoPayPlus University provides enterprise training for new hires, both internally and externally, to strengthen brand consistency and best practices:
- For USEA’s dealer partners, it offers an easier process for new F&I hires to understand how the company’s biweekly payment plan works, including the costs and benefits. Components include a certification exam that must be successfully completed in order to offer USEA’s products to their customers, as well as a code of ethics agreement signed by dealership finance managers to demonstrate the commitment of their F&I personnel to operate in the customers’ best interests by fully disclosing in a clear and simple manner the costs and benefits of USEA’s biweekly loan payment services.
- For USEA employees, APP University is an efficient way to seamlessly train both Orlando-based and remote employees, especially customer service representatives, for their new roles, including learning about the company’s values, policies and procedures.
“Not only do we operate in a highly regulated industry, we are also entrusted with millions of dollars of our customers’ hard-earned money,” said USEA CEO Robert Steenbergh. “Compliance doesn’t simply mean staying on the right side of government regulations, it means doing everything humanly possible to safeguard what has been entrusted to you. Education and continual training are the foundation for best practices that enable us to earn and maintain that trust.”
Originally posted on F&I and Showroom