The Customer Is the Bottom Line
Focusing on the buyer above all apparently does lead to success.
Focusing on the buyer above all apparently does lead to success.
Keep a compliance checklist for every deal.
Practice Abe Lincoln’s habits to be the best you can be.
Loyalty drives Bill Brown Ford's success.
Income levels and PVR continue to increase, finds Finance Manager Training’s 2023 Survey of Finance & Insurance managers and directors.
Make customers your partners in the process, not an audience.
Though satisfaction with vehicle buying fell in 2022, smart digital solutions grew as a means of driving heightened customer satisfaction.
Creating a professional development plan can make the difference in 2023 being a tough year, or a great year.
F&I process provides us an opportunity to add value or aggravation to the customer’s purchase experience.
But 2022 was the second most active year ever.
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