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Dealer Ops•by David Keller, CPA, CFE•August 29, 2012

Be Ready For Fraud

CPA and certified fraud examiner David Keller goes over several measures dealers can take to protect their dealerships from internal theft and fraud.

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Dealer Ops•by Nicole Munro•August 28, 2012

UCCC Extraterritoriality - But it’s a Minnesota Contract!

If a finance company buys retail installment contracts from auto dealers in its home state, what happens when a consumer named in one of those contracts moves to a state with different laws from the company’s home state? Attorney Nikki Munro discusses a recent case that poses that very question.

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Dealer Ops•by Ali Amirrezvani•August 27, 2012

Mobilize Your Dealership

Technology expert Ali Amirrezvani looks at the rising popularity of mobile devices and smartphones and the impact of this trend on dealerships.

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Dealer Ops•by Jim Radogna•August 24, 2012

Is Your Information Safeguards Plan Keeping Up With Technology?

Dealerships have become more technologically advanced since the federal Safeguards Rule was first enacted. Compliance expert Jim Radogna presents some tips to help dealers ensure their information safeguards policy keeps pace with today's technology.

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Dealer Ops•by Kimberly Long•August 22, 2012

Finding the Right Balance in CRM at Germain BMW of Naples

At Germain BMW of Naples, the store’s customer relationship management strategy was built around maintaining the balance between handling leads efficiently and maintaining a personal touch.

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Digital•by Greg Wells•August 20, 2012

Video Killed the Email Star

Business development expert Greg Wells discusses how dealers can leverage video to enhance their online presence, wow customers and tap the creativity of employees.

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Dealer Ops•by Jennifer Murphy Bloodworth•August 17, 2012

The Many Uses of Mobile Apps

Opportunities abound for dealers to harness the power of the mobile app as a means of connecting with customers and for aiding day-to-day operations. Auto Dealer Monthly takes a look at some of the providers serving the mobile space.

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Dealer Ops•by Mark Dubois•August 15, 2012

QR Codes Explained

Industry expert Mark Dubois explains what QR (quick response) codes are and how they can be utilized by BHPH dealers.

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Dealer Ops•by Joseph Clementi•August 10, 2012

Technology Has Transformed Dealerships

Author and dealership general manager Joseph Clementi reflects on the numerous ways in which technology has impacted all parts of the dealership.

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Dealer Ops•by Greg Goebel•August 8, 2012

The Sales Process Starts With a Dial Tone

Phone contact is essential for sales succes in special finance. Greg Goebel outlines a six-step plan for successfully handling SF phone leads.

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