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Dealer Ops•by Nicole Munro•August 7, 2012

My Compliance Lawyer is Crazy

Attorney Nicole Munro explains why dealers must be prepared if the Consumer Financial Protection Bureau comes knocking on their door and looks at some the the CFPB's recent enforcement actions.

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Dealer Ops•by Kelly Wadlinger•August 6, 2012

Old Tactics Don’t Work for a New Generation

Millennials constitute one of the most sought-after buying demographics in the market, but dealing with this generation requires a slight change of tactics. Author (and millennial) Kelly Wadlinger offers a few hints for dealers on selling to her generation of buyers.

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Dealer Ops•by Brian Barfield•August 3, 2012

Swimming with the Sharks: Selling a Demanding Customer

Brian Barfield, founder of Modern Day Selling, offers some advice on how to deal with and sell a demanding customer.

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Dealer Ops•by Tom Hudson•August 1, 2012

FTC’s Complaint Report

The FTC has made a lot of noise about looking into car dealers and their reportedly abusive practices, but what percentage of consumer complaints are actually about car dealers? Attorney Tom Hudson takes a closer look.

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Dealer Ops•by Brad Nierenberg•July 30, 2012

Experiential Marketing Builds Relationships from Pre-sale to Post-sale

Author Brad Nierenberg discusses what experiential marketing is and what it can do for your dealership.

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Dealer Ops•by David Keller, CPA, CFE•July 27, 2012

The Lenders Are Back

Accountant Dave Keller explains how to adjust accounting practices to make things work more smoothly with your lender.

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Dealer Ops•by Ali Amirrezvani•July 25, 2012

Don’t Undervalue Paid Search

Technology expert Ali Amirrezvani explains why dealers need to incorporate paid search into their advertising budget.

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Dealer Ops•by Gene Daughtry•July 24, 2012

Training and Attitude Are the Keys to a Smoothly-Run BHPH Operation

Gene Daughtry, general manager of BHPH operation Best Ride, discusses how a manager directly affects the attitide and motivation of his employees.

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Dealer Ops•by Alan Mosher•July 24, 2012

The Most Important Collections Tool

Buy here pay here expert Alan Mosher explains why the credit application is the most important collections tool for a BHPH dealer.

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Dealer Ops•by Robert E. Lee•July 23, 2012

Achieving Four Percent Net-to-Sales

A financial road map can help you achieve four percent net-to-sales, but only if your key players understand and participate in the plan. Author Robert E. Lee discusses the importance of making sure your managers follow the directions to achieve this goal.

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