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Dealer Ops•by Kirk Manzo•October 31, 2011

Technology in Your F&I Office

Over the years, technology has evolved to help in various dealership departments. F&I trainer Kirk Manzo covers a number of options for presenting electronic menus in the F&I office.

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Dealer Ops•by Tom Hudson•October 28, 2011

Cobweb Compliance

Attorney Thomas Hudson poses two scenarios about how dealers comply with the Safeguarding Rule. One scenario is about a dealer who initially had good intentions but allowed compliance cobwebs to build up, the other is about a dealer who implements and maintains a compliant process.

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Dealer Ops•by Gene Daughtry•October 28, 2011

Financing Repairs for BHPH Customers

Best Ride General Manager Gene Daughtry discusses the benefits of working with buy here pay here customers to finance their vehicle repairs.

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Dealer Ops•by Greg Goebel•October 26, 2011

Make Sure Your SF Department Doesn’t Get Hosed

Special Finance Expert Greg Goebel explains how the concept of water through a hose can be an apt metaphor for a dealership’s SF business. He also details one dealer’s dilemma and explains how to fix it.

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Dealer Ops•by Nicole Munro•October 25, 2011

Disclosures in Auto Finance - Lesson 2: Application Disclosures

Attorney Nicole Munro discusses disclosures required by the Equal Credit Opportunity Act and its implementing Regulation B, along with the Fair Credit Reporting Act, when a consumer applies for secured credit.

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Dealer Ops•by Alexandra Barlow•October 24, 2011

Gibson Truck World Injects Personality into Its Advertising

Gibson Truck World, a 14-acre dealership in Sanford, Fla., sells about 150 vehicles per month. The dealership relies on social media, radio, television, magazines, the Internet, billboards and good old word-of-mouth to advertise the dealership.

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Dealer Ops•by Joseph Clementi•October 21, 2011

Managing Your Special-Order Parts

Dealership general manager Joseph Clementi explains how to manage and more closely monitor special-order parts as a way to control cash flow.

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Dealer Ops•by Mark Dubois•October 19, 2011

Finding Affordable BHPH Inventory in Today’s Tough Market

Buy here pay here expert Mark Dubois discusses how BHPH dealers are sourcing inventory in today’s tough used vehicle wholesale market.

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Training•by Greg Wells•October 17, 2011

Guidelines to Ensure Your Cars Get the Clicks They Deserve

Trainer Greg Wells discusses how dealers can effectively market vehicles online with proper pricing, quality photos and compelling vehicle descriptions.

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Training•by Jennifer Murphy Bloodworth•October 14, 2011

Used Inventory Acquisition

Throughout 2011, used vehicle buying has been difficult for dealers. Five used car buyers share how they’re finding vehicles.

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