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Digitalby Harlene DoaneNovember 22, 2006

Customer Service And Training: New Vehicle Lead Providers Stack Up

Harlene Doane - Every dealer has a certain level of expectations when working with lead providers, and all services bought are measured against...

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Dealer Opsby Greg GoebelNovember 21, 2006

The Well-Oiled Business Machine

Greg Goebel - Generally they are looking to hire someone to get it running “right” again. The problem is it was never really running “right.”

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Dealer Opsby John CarrollNovember 20, 2006

Off To The Races: Dealer Balances Dealership With Racing

John Carroll - His first big decision was to shut down the collision repair operations he had originally been given to run in order to expand the service group...

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Dealer Opsby Ryan LinnehanNovember 17, 2006

Till Payoff Do Us Part Part Three Collections Before Delivery

Ryan Linnehan - A strong call sheet is also something that you’ll never have a better opportunity to get than before the customer leaves with the car...

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Dealer Opsby Greg GoebelNovember 16, 2006

My Line In The Sand

Greg Goebel - Some have asked me, “Do we ever really need to draw a line in the sand?” Well, yes, no and sometimes. Flip a coin. It really depends on the structure of either your department or your selling process.

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Dealer Opsby John ZieglarNovember 15, 2006

Fine Tuning Your Engine: Building An Effective Search Engine Marketing Stratagy

John Zieglar - An effective, well-tuned online strategy will dramatically increase traffic to your dealership and overhaul sales...

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Dealer Opsby Alan ParksNovember 14, 2006

2006 Survey Indicates Profits Up In F&I Departments

With more and more consumers driving with negative equity in their vehicles, Guaranteed Asset Protection coverage continues to grow in popularity among dealers.

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Digitalby Rob ChesneyNovember 13, 2006

Selling The Alternative: Building An Online Dealership To Reach More Customers

Rob Chesney - The Internet allows consumers to search a vast selection of vehicles, read reviews, access reports, compare prices and look for deals...

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Dealer Opsby Tom HudsonNovember 10, 2006

Where There’s Smoke, There’s Fire ... Or Not.

Thomas B. Hudson, Esq. - ... which did not admit any wrongdoing, said Wednesday it settled the lawsuit to avoid the cost of protracted litigation...

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Dealer Opsby Tim RandallNovember 9, 2006

Let's Talk Advertising

Tim Randall - Another form of advertising used to market a specific demographic for products and services is mailers...

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