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Dealer Ops•by Cheri Faith Spicer•December 7, 2006

BHPH Dealer Finds Gold In Arizona

So, here was the plan: buy a few cars, fix them up and sell them to pay his tuition...

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Dealer Ops•by John Zieglar•December 6, 2006

A Measure For Success: Is Your Dealership In The Car Business Or The Customer Business?

John Zieglar - Getting visitors to your site is one thing, but developing trust-based, long-term relationships with customers requires more than just a great Web site...

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Dealer Ops•by Tom Hudson•December 5, 2006

When The Fastball Isn’t Working, It’s Time For The Curveball . .

Thomas B. Hudson, Esq. - Thomas Colunga bought a car from Sonic Automotive and financed the purchase by entering into a retail installment sales contract...

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Digital•by Rob Chesney•December 4, 2006

Your Part In Online Sales: Parts & Accessories Find New Homes Online

Rob Chesney - Dealers are finding real success listing closeouts, overstocks, returns, scratch-and-dents and large wholesale lots online...

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Dealer Ops•by John Carroll•December 1, 2006

Blending The Special Finance And BHPH Sales Floor: Three Dealers Share Their Keys To Success

In order to keep his customers – and meet his ambitious plans to grow the business – he switched over to a blended sales floor three years ago...

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Dealer Ops•by Will Parquette•November 30, 2006

Selling Never Stops! Increasing your Personal Market Share through Outside Prospecting.

Will Parquette - Many of your off-duty activities and personal relationships can provide business opportunities, if you’re prepared. Today’s competitive marketplace makes it very difficult ...

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Dealer Ops•by Jennifer Rincon•November 29, 2006

Donald Craig Mazda Suzuki: Sales Process and BDC Work Hand in Hand

Jennifer Rincon - The Donald Craig Mazda Suzuki BDC team is a high-powered apex to getting the customer inside the showroom. The center is staffed with 15 people, all of whom process a total of about 2,500 leads per month, many of which are sub prime.

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Dealer Ops•by Chris Lewis•November 28, 2006

Effects Of The New Bankruptcy Law: Twelve Months Past The Reform

Chris Lewis - Many experts predict that the levels will return to “normal” but will not drop ... they may not file bankruptcy, but their accounts will still be charged off.

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Dealer Ops•by Greg Goebel•November 27, 2006

Choosing Which Pool to Swim In

Greg Goebel - Regarding department structure, much has to do with which ‘pool’ of customers the dealership wishes to swim in. Three pools exist for most dealerships initially.

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Dealer Ops•by Greg Goebel•November 24, 2006

Profits and Leadership vs. Greed and Ego

I have seen that “worst” in some dealerships, as well as industry companies serving dealers (or more appropriately preying on them).

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