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Dealer Opsby Andrew WolfeOctober 23, 2006

Retention University 601: It’s Time To Ask For A Raise

Andrew Wolfe - ...a customer that comes back to your store for vehicle service is 17 times more likely to buy his next vehicle from your dealership?...

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Fixed Opsby Don ReedOctober 20, 2006

Increased Service Absorption Rule #2

Don Reed - This means that you would have to add one hour per Customer Pay repair order (your sales would have to increase 67 percent)...

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Dealer Opsby Greg GoebelOctober 19, 2006

Using the Awful “T” Word

Greg Goebel - There I go again using that awful “T” word. Training: The thing everyone needs, but few seem able to find time to deliver.

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Digitalby Rob ChesneyOctober 18, 2006

Selling The Alternative: Keeping: Up With Consumer Demand For Fuel Efficiency

Rob Chesney - ...eBay Motors has added a “Fuel Type” attribute as an item specific that can be seen in vehicle listings...

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Dealer Opsby Jennifer Murphy BloodworthOctober 17, 2006

Dealership Adds Lead Alert - Response Times Double

Jennifer Murphy - Within 15 minutes ... a Microsoft Alert e-mail and text message notifying him of the lead...

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Dealer Opsby Tim MadelOctober 16, 2006

Step Up To Web 2.0

Tim Madel - Web 2.0 revolves around participation, information that is alive and wide distribution of the data...

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Dealer Opsby John ZieglarOctober 13, 2006

Does Your Engine Need An Overhaul? Choosing Your Qualified Mechanic

John Zieglar - The single most important factor when choosing and developing a strategy is selecting a partner that possesses solid automotive credentials...

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Dealer Opsby Harlene DoaneOctober 12, 2006

Finance And Technology: The DealerTrack Approach

Harlene Doane - These products were also designed to integrate with the dealership Dealer Management System (DMS)...

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Dealer Opsby David Keller, CPA, CFEOctober 11, 2006

The Almost Perfect Dealership

David Keller - It also means you must have first set goals for every person in your dealership, including yourself, to achieve the perfect dealership environment...

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Dealer Opsby Harlene DoaneOctober 10, 2006

Finance and Technology: The RouteOne Approach

Harlene Doane - “The system was designed to accommodate the dealers’ work flow, not to impede or change it,” said Brad Rogers ...

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