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Dealer Ops•by Michael Kinnear•October 25, 2006

Educate Yourself!

Michael Kinnear - Do you know a BHPH customer profile when you see one? Some characteristics might be: ...

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Dealer Ops•by Ryan Linnehan•October 24, 2006

Till Payoff Do Us Part Part Two The Best Time to Do Collections

Ryan Linnehan - Most BHPH dealers understand that the way a deal is structured from the beginning can set a deal up for failure or success...

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Dealer Ops•by Andrew Wolfe•October 23, 2006

Retention University 601: It’s Time To Ask For A Raise

Andrew Wolfe - ...a customer that comes back to your store for vehicle service is 17 times more likely to buy his next vehicle from your dealership?...

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Fixed Ops•by Don Reed•October 20, 2006

Increased Service Absorption Rule #2

Don Reed - This means that you would have to add one hour per Customer Pay repair order (your sales would have to increase 67 percent)...

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Dealer Ops•by Greg Goebel•October 19, 2006

Using the Awful “T” Word

Greg Goebel - There I go again using that awful “T” word. Training: The thing everyone needs, but few seem able to find time to deliver.

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Digital•by Rob Chesney•October 18, 2006

Selling The Alternative: Keeping: Up With Consumer Demand For Fuel Efficiency

Rob Chesney - ...eBay Motors has added a “Fuel Type” attribute as an item specific that can be seen in vehicle listings...

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Dealer Ops•by Jennifer Murphy Bloodworth•October 17, 2006

Dealership Adds Lead Alert - Response Times Double

Jennifer Murphy - Within 15 minutes ... a Microsoft Alert e-mail and text message notifying him of the lead...

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Dealer Ops•by Tim Madel•October 16, 2006

Step Up To Web 2.0

Tim Madel - Web 2.0 revolves around participation, information that is alive and wide distribution of the data...

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Dealer Ops•by John Zieglar•October 13, 2006

Does Your Engine Need An Overhaul? Choosing Your Qualified Mechanic

John Zieglar - The single most important factor when choosing and developing a strategy is selecting a partner that possesses solid automotive credentials...

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Dealer Ops•by Harlene Doane•October 12, 2006

Finance And Technology: The DealerTrack Approach

Harlene Doane - These products were also designed to integrate with the dealership Dealer Management System (DMS)...

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