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Article

Merchants Auto Is Winning

Photo: Robin David

General Manager Adam Secore’s focus on people, process and product has helped Merchants Auto minimize turnover and increase sales by 89% in four years.

Article

No Guidance

Self-governance by providers may be the best way to protect the sale of F&I products.

Article

The Firing Line

Courtesy NBC Universal

Terminating an employee is always hard, but if they have been properly recruited and trained, the decision can be easy.

Article

Launching Special Finance: Part One

Launching Special Finance: Part One

Welcome to Part One of a six-part series of articles about the launch of a startup special finance operation at an already successful independent dealership on the fringe of a major U.S. metro market.

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