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When sexual harassment claims arise, dealers must respond appropriately — not by treating bad behavior as a joke or an enduring showroom tradition.
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Joel White is off to a fast start at Seymour Ford Lincoln in Jackson, Mich.
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ChannelNet’s Paula Tompkins wants dealers to modernize their sales and customer service processes before disruptive vehicle technology forces their hand.
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It’s not too late to bring your dealership up to speed with the changing habits of car buyers. Indiana dealer Peyman Rashid has a three-step plan.
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Learn how dealers and other customer-centric business owners are empowering staff to promote loyalty and improve CSI.
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Reaching the next level of fixed ops requires dealers to consider and value their service customers’ implicit, explicit, and latent expectations.
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MUSA Auto Finance’s Richard Frunzi encourages dealers to automate the leasing process to their own benefit and that of their customers.
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Get more demos and close more deals with these six simple ideas for adapting your sales process to reward the efforts of online used-car customers.
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Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
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Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
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