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Digital•Cover Story•by Tariq Kamal•December 16, 2016

How to Be More Social

Social marketing experts from dealerships around the country share advice for starting a meaningful dialogue with your community, generating organic, in-market leads, and calculating your return on investment.

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Training•by David Gesualdo•December 5, 2016

Owning It

The publisher joins the ranks of the Jeep enthusiasts and rediscovers the auto industry’s entrepreneurial spirit.

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Dealer Ops•by G.P. Anderson•December 2, 2016

Dare to Be Grateful

Closing the gratitude gap raises your personal and professional ceiling and has a reverberating effect on everyone you encounter.

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Training•by Tariq Kamal•December 2, 2016

Straight Shooter

Amy Bannor’s no-nonsense approach to sales has paid dividends for Fargo, N.D.’s Corwin Chrysler Dodge Jeep Ram.

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Dealer Ops•by Tom Hudson•November 28, 2016

Paranoia or Real Danger?

The CFPB really is following you, and every mistake you make in the showroom and in your advertising can lead to an enforcement action.

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Digital•by Jim•November 21, 2016

The Lawsuit Ticking Behind You

Unguarded customer data is a reliable source of income for identity thieves and a largely underestimated threat to auto dealers.

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Dealer Ops•by Ronald J. Reahard•November 21, 2016

Magic Beans and Giants

Top trainer offers a four-step process for improving F&I productivity and profitability in an era marked by a growing demand for transparency and real value.

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Dealer Ops•by Steven Szakaly•November 10, 2016

NADA Economist: Trump Needs to Clarify Economic Policy Goals

NADA Chief Economist Steven Szakaly says a clear set of economic policy goals delivered before the New Year would go a long way to ensuring that any immediate uncertainties are smoothed over.

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Training•Cover Story•by Brian Schmid•November 8, 2016

How to Build a Loyalty Program

Expert offers a five-step plan to build your service business, encourage existing customers to visit more often, and boost sales of service contracts and accessories.

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Dealer Ops•by David Gesualdo•November 8, 2016

Hearts and Heads

The publisher reflects on the tortuous path toward compliance education and certification.

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