Articles

Dealer Ops•by Tom Hudson•October 17, 2016

Here Comes the Fuzz

The CFPB has elected to forgo the rulemaking process and rely on enforcement to hammer businesses in the name of consumer protection.

Dealer Ops•by Tony Troussov•October 17, 2016

Has your pool of quality applicants dried up? Trainer offers four new ways to find top performers in unexpected places.

Digital•by Erik Nachbahr •October 10, 2016

IT expert explains how data theft happens, the possible implications, and five ways to prevent it at your store.

Training•Cover Story•by Tariq Kamal•October 10, 2016

The father-and-daughter team of Mike and Sue Finneron built Canada’s No. 1 Hyundai dealership on the site of their disenfranchised Pontiac store.

Dealer Ops•by Todd Bryant•October 3, 2016

Expert offers a six-point checklist for dealers who bring past credit challenges to the surety bond application process.

Dealer Ops•by Tariq Kamal•September 28, 2016

ADT gets the inside edge with Dealertrack DMS’s Sharon Kitzman.

Training•by Jason Heard•September 20, 2016

General sales manager offers three tips for treating employees like family — without all the drama.

Dealer Ops•by Tom Hudson•September 20, 2016

An Oregon dealer learned that enforcement of the federal Truth in Mileage Act can include tracing the chain of ownership back to the original seller.

Digital•by Shane Skinner•September 15, 2016

Paper documentation is hurting your service department’s bottom line. Here’s how to fix it.

Fixed Ops•by Ryan Williams•September 15, 2016

Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.