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Dealer Ops•by Pete MacInnis •October 8, 2015

Prequalify Your Customers Online

An online, soft-pull prequalification process could help dealers sell more cars faster and satisfy new demands from consumers and regulators.

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Dealer Ops•by Ronald J. Reahard•October 7, 2015

That Dog Will Bite You!

Written guidelines and a code of conduct will help prevent payment packing from baring its teeth.

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Dealer Ops•Cover Story•by Greg Wells•October 7, 2015

Merchants Auto Is Winning

General Manager Adam Secore’s focus on people, process and product has helped Merchants Auto minimize turnover and increase sales by 89% in four years.

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Dealer Ops•by Eric Halsey•September 24, 2015

Your Car Dealer Gift Guide

What do you get for the dealer who has everything? Check out a few ideas you may not have considered.

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Dealer Ops•by David Gesualdo•September 21, 2015

No Guidance

Self-governance by providers may be the best way to protect the sale of F&I products.

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Training•by Steve Fox•September 18, 2015

Wrestling With Inventory

Taking control of your inventory requires bravery, strategy and commitment.

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Training•by Toni McQuilken•September 17, 2015

What’s Up, Chevy Dude?

Mike Davenport’s alter ego helps him find customers and make sales.

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Training•by Bill Mokry•September 15, 2015

More Appraisals, More Trade-Ins

The more appraisals you conduct, the more opportunities you have to capture trades and the benefits that come with them.

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Dealer Ops•by Paul Hatcher•September 14, 2015

The Firing Line

Terminating an employee is always hard, but if they have been properly recruited and trained, the decision can be easy.

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Dealer Ops•by Greg Goebel•September 3, 2015

Launching Special Finance: Part One

Welcome to Part One of a six-part series of articles about the launch of a startup special finance operation at an already successful independent dealership on the fringe of a major U.S. metro market.

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