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Training•by James Mueller and Steve Howard•August 10, 2015

How to Elevate Emotions and Excitement

Use the subtle and not-so-subtle emotional clues every customer divulges to get them excited about the vehicles and features you know they’ll love.

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Dealer Ops•by Tom Hudson•August 7, 2015

A Rolling Reg Z Violation

If you’re going to advertise terms on loaner cars, you had better include disclosures as well.

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Training•by Toni McQuilken•August 6, 2015

Second Act

Tim Engle stepped out of early retirement and into a successful second career at McCafferty Hyundai.

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Dealer Ops•by Ronald J. Reahard•August 6, 2015

A Day to Remember

Shift your focus away from sales and toward customer service to make buying a car at your dealership a memorable experience.

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Dealer Ops•Cover Story•by John F. Possumato•August 5, 2015

It Takes Two to Text

Digital marketing managers like Andy Dasher are learning that a robust, two-way text-messaging platform can drive in-market leads and help keep dealerships on the FCC’s good side.

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Digital•by Tariq Kamal•July 21, 2015

Straight to the Source

ADT sits down with Dean Evans, a digital marketing expert with experience in the retail, OEM and third-party segments.

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Dealer Ops•by Tom Hudson•July 20, 2015

Advertising Roulette

Failing to nominate a compliance officer is like betting against the regulatory house.

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Fixed Ops•by Jim Alton•July 20, 2015

How to Find and Keep Service Techs

Having trouble hiring quality service technicians? You might not be looking in the right places.

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Dealer Ops•by Tariq Kamal•July 15, 2015

There Is No Bubble

The magazine caught up with Dealertrack’s Raj Sundaram to discuss sales forecasts, the specter of the subprime auto finance bubble, digital retailing and the Dealers’ Choice Awards.

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Dealer Ops•by Wendy Reeves•July 15, 2015

How to Hire a BDC Manager

Look for these essential skills and abilities when choosing the person who will helm your business development center.

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