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Time-honored strategies can still have a profound impact in the Digital Age.
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Mike Stone’s 50-year career in auto retail was built upon his genuine desire to serve customers over the long term.
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Successful Internet dealerships are built on an interdependent strategy that puts showroom sales pros and BDC agents on the same page.
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The annual Dealers’ Choice Awards stand apart in honoring the industry’s best partners, providers and finance companies as selected by dealers and dealership personnel.
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The 2015 Dealers’ Choice Awards recognizes the industry’s best vendors, suppliers and finance companies as selected by dealers and dealership personnel.
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Compensation can be a major point of contention among dealers, managers and employees. GM explains how initial planning can prevent future headaches.
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The carrot-and-stick approach is losing its appeal as leaders find new ways to encourage productivity.
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Adding cameras to your F&I process can boost production and compliance — and put you ahead of the YouTube curve.
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The Washington Post’s Glenn Kessler calls enterprising Massachusetts Sen. Elizabeth Warren out for repeating a popular myth about auto finance, regulatory oversight and dealer participation.
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The so-called consumer advocates who are bullying dealers were nowhere to be found when times were tough.
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