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Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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SEARCHMENUSEARCHIn this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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Over the last year or so, many dealerships have dialed back their special finance operations or given up on them altogether, but not Planet Ford, a World Class Automotive Organization (WCAO) dealership in Spring, Texas.
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Annually, Greg Goebel (special finance expert and consultant) reviews hundreds of dealers’ data from the previous year to provide readers with an in-depth look at the latest special finance benchmarks.
Read More →Deceiving and defrauding customers is one easy way to get the attention of your state attorney general. Tom Hudson details how and why one dealership paid big for engaging in illegal practices.
Read More →Managing two aspects of a business at once may seem like it saves you time, but Author David Keller points out that’s not the case in BHPH. Without 100-percent focus on the task of collections, repossessions and delinquency rates will increase dramatically and profitability will decrease quickly.
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At The Car Store, Dealership Owners Greg Johnson and Ed Wilgus have worked to grow their two-store BHPH operation to encompass a wider spectrum of customers. Read on to discover how they moved beyond BHPH and now work with all customers in all credit tiers.
Read More →Don Reed, CEO of DealerPro Training Solutions and an NADA Top 10 speaker since 2008, has announced an increased Service Gross Profit Guarantee for qualifying automobile dealers nationwide.
Read More →Mark Dubois - While the buy here pay here business is a challenge and involves many factors (like compliance, capital and cash flow, to name a few), it’s a business that offers a lot of opportunity to dealers who run their business right.
Read More →CoreLogic Credco, a division of CoreLogic (NYSE: CLGX), a leading provider of information, analytics and business services, today announced that it is providing the Credit Score Disclosure (CSD) Exception to the Risk-Based Pricing Notice free of charge to all participating automotive, recreational vehicle and marine dealers automatically with every CoreLogic Credco credit report ordered.
Read More →DealerTrack, Inc., a subsidiary of DealerTrack Holdings, Inc., a leading provider of on-demand software and data solutions for the U.S. automotive retail industry, today announced the addition of functionality to the DealerTrack Performance Suite that will enable dealers to comply with the Federal Trade Commission's new Risk-based Pricing Rule, which goes into effect on January 1, 2011.
Read More →CAR-Research XRM, a single-source CRM solution uniquely branded as “XRM, Exceeding CRM,” today announced the launch of Service Drive Control Manager. The new CRM module provides all of the tools necessary to effectively manage a profitable service department.
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