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The Fixed Ops Blind Spot | Dealer Debrief
Customer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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SEARCHMENUSEARCHCustomer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.
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DealerSocket’s DealerFire will offer three co-op-eligible advertising packages under the recently launched Volkswagen Service and Parts Advertising Program.
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MOTOR Information Systems has released a new whitepaper outlining a path to create additional demand for factory parts at franchised dealerships.
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A customer of a San Diego-area Chrysler dealership has been arrested and charged with starting a fire that destroyed eight vehicles, including his own, and later conspiring to steal a Dodge Charger from the same lot.
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Car repair costs were up across all U.S. regions last year in CarMD’s latest Vehicle Health Index report, and ignition coils, spark plugs, and oxygen sensors tied for the lead in check engine repairs.
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Recalls drive service revenue and bring customers back to the dealership. Why not take advantage? Expert lists four ways to turn your next recall event into a fun and profitable experience for everyone involved.
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A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your youngest workers.
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Janet Christine Stair is charged with concocting a service-ticket scheme that defrauded a Hot Springs Chrysler dealership of more than $17,000 and charged its factory nearly $12,000 for phantom warranty work.
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A survey of 57,286 car buyers and lessees who visited dealership service departments and independent shops ranks Porsche No. 1 for the first time while Buick leads mass-market brands for the third straight year.
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Cox Automotive announced plans to integrate Lyft’s ride-sharing service with Xtime’s fixed ops scheduling software.
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