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ArticlesApril 19, 2019

DOL Investigations and Employing Minors in Dealership Service Departments

A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your youngest workers.

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Newsby Tariq KamalApril 2, 2019

Former Ark. Dealership Employee Arrested on Embezzlement, Fraud Charges

Janet Christine Stair is charged with concocting a service-ticket scheme that defrauded a Hot Springs Chrysler dealership of more than $17,000 and charged its factory nearly $12,000 for phantom warranty work.

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Newsby StaffMarch 14, 2019

JD Power: Porsche, Buick Best in Service

A survey of 57,286 car buyers and lessees who visited dealership service departments and independent shops ranks Porsche No. 1 for the first time while Buick leads mass-market brands for the third straight year.

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Newsby StaffMarch 5, 2019

Cox Plans Lyft-Xtime Integration

Cox Automotive announced plans to integrate Lyft’s ride-sharing service with Xtime’s fixed ops scheduling software.

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Newsby StaffFebruary 25, 2019

Auto/Mate Adds GoMoto Service Platform

Auto/Mate Dealership Systems has integrated its DMS with GoMoto’s Virtual Service Advisor Platform.

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Newsby StaffFebruary 13, 2019

JD Power Finds Trouble in 2019 Dependability Study

Emerging service issues darken J.D. Power’s otherwise upbeat 2016-MY vehicle reliability report, which finds an industrywide improvement of 4% and mass-market vehicles outperforming highlines for the first time.

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Newsby StaffFebruary 11, 2019

Betson Makes Case for in-Dealership Gameplay

Betson Enterprises has released ‘Arcades Draw Customers and Make Money,’ a new report charting the emerging trend of in-dealership arcades and game rooms.

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Newsby StaffFebruary 7, 2019

AAA: Icy Weather Kills EV Range

AAA researchers found frigid temperatures cut electric-vehicle range by an average of 41% after a series of tests in 20-degree weather.

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Newsby StaffJanuary 28, 2019

CARSTAR Seeks Collision Franchisees

CARSTAR announced an expansion of its North American network of dealership-based collision-repair facilities.

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Newsby StaffJanuary 24, 2019

myKaarma to Debut Fixed Ops Customer-Service Solution at NADA

myKaarma will showcase service@home, a new solution designed to extend dealership service department access to meet the demands of busy customers, at NADA Show 2019.

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