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NHTSA blames 10 deaths and two serious injuries on what its investigators believe were illegally imported air bag inflators. It’s taking public comments before deciding whether to ban them outright.
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Car repair costs were up across all U.S. regions last year in CarMD’s latest Vehicle Health Index report, and ignition coils, spark plugs, and oxygen sensors tied for the lead in check engine repairs.
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Recalls drive service revenue and bring customers back to the dealership. Why not take advantage? Expert lists four ways to turn your next recall event into a fun and profitable experience for everyone involved.
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A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your youngest workers.
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Janet Christine Stair is charged with concocting a service-ticket scheme that defrauded a Hot Springs Chrysler dealership of more than $17,000 and charged its factory nearly $12,000 for phantom warranty work.
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A survey of 57,286 car buyers and lessees who visited dealership service departments and independent shops ranks Porsche No. 1 for the first time while Buick leads mass-market brands for the third straight year.
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Cox Automotive announced plans to integrate Lyft’s ride-sharing service with Xtime’s fixed ops scheduling software.
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Auto/Mate Dealership Systems has integrated its DMS with GoMoto’s Virtual Service Advisor Platform.
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Emerging service issues darken J.D. Power’s otherwise upbeat 2016-MY vehicle reliability report, which finds an industrywide improvement of 4% and mass-market vehicles outperforming highlines for the first time.
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Betson Enterprises has released ‘Arcades Draw Customers and Make Money,’ a new report charting the emerging trend of in-dealership arcades and game rooms.
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AAA researchers found frigid temperatures cut electric-vehicle range by an average of 41% after a series of tests in 20-degree weather.
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