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American consumers might be happy to know that their preferred hybrids are slightly less impacted by extreme temperatures than fully electric vehicles, according to a new study.
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A survey of 3,550 customers and 404 dealership employees offers insights into how the service department experience drives dealership profitability and growth.
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Conduct a three-step audit of comments and ratings to learn how your service department is perceived by customers and which issues need immediate attention.
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The newest feature in IHS’s WorldView online aftermarket solutions provides auto dealers and other users a view of what’s happening at the counter in near-real time.
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Affinitiv has launched a series of free monthly webinars designed to help auto dealers maximize revenue potential.
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Turn a profit killer into a profit generator with a proven, six-step process that reduces costs and improves retention.
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A new report from LoJack details how dead batteries and missing inventory can slow the sales process and cost dealers fixed ops revenue.
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Unsafe facilities, untrained workers, and a permissive corporate culture can lead to accidents, injuries, and lawsuits.
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Use of personal safety gear and proper disposal and recycling of waste and parts should be the first two items on every dealer’s service department cleanup checklist.
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Pending legislation in California, Colorado, Iowa, and Minnesota will add to the list of states that grant dealers the right to be reimbursed at the retail rate for warranty parts.
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Retail automotive software development expert Bridget Townsend has joined Rapid Recon as vice president of development.
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