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The Fixed Ops Blind Spot | Dealer Debrief
Customer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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ADT Magazine
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SEARCHMENUSEARCHCustomer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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Under the new partnership, automotive dealers will be immediately alerted through Mobile Sales Solutions’ Vin-Up portable scanner and printer to a vehicle’s latest Black Book value when it's dropped off for service, enabling better resale opportunities with their service customers.
Read More →Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.
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Xtime exec and ADT contributor Jim Roche has released a new book charting the path to greater fixed ops revenue.
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Reaching the next level of fixed ops requires dealers to consider and value their service customers’ implicit, explicit, and latent expectations.
Read More →The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP. myKaarma’s solutions are designed to improve the customer experience, efficiency, and profitability of dealership service departments.
Read More →Auto/Mate has partnered with Worldpay to add a credit card processing feature to its DMS.
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Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
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Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
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Whether underperforming service advisors don’t know how to hit their goals or simply refuse, dealers must be prepared to take forceful action.
Read More →‘Charlie’ is a new virtual service assistant designed to make dealership service faster while training techs in the process.
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