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ArticlesAugust 26, 2019

Ryan Norris and the Next Generation of On-Camera Dealers

Ryan Norris and Toyota of Easley (S.C.) have all but abandoned traditional advertising to focus on building an online library of videos inspired by customers, starring the dealer, and driving sales and service traffic — often with no mention of buying a car.

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ArticlesAugust 19, 2019

3 Steps to Address Opioid Addiction in the Dealership

Opioid use and abuse among dealership employees can’t be tolerated, but termination is not the only answer. Attorney offers three tools American business owners are using to confront the opioid crisis in a compassionate and compliant way.

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Newsby StaffAugust 13, 2019

Survey: Car Buyers Prioritize Experience Over Price

Roadster analysts say many American car buyers and lessees are wary of F&I product presentations and frustrated by lengthy, inefficient processes and a lack of transparency in pricing.

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Newsby StaffAugust 9, 2019

Wheeler to Lead Attendees as Industry Summit Emcee

Ritch Wheeler, vice president of training at American Financial & Automotive Services, will serve as master of ceremonies at Industry Summit in November.

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Newsby StaffJuly 24, 2019

UDS Wins 7th Straight Diamond in 2019 DCAs

United Development Systems earned its seventh straight first-place Diamond award in the F&I Training category and a Gold award for Compliance training in the 15th annual Dealers’ Choice Awards.

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Newsby StaffJuly 23, 2019

Cox: Younger Workers Could Reduce Dealership Turnover

Cox Automotive’s 2019 Dealership Staffing Study finds approximately 20% of dealership staff are likely to look for another job in the next six months, a problem that could be solved with a greater focus on attracting younger generations to dealership work.

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Newsby StaffJuly 23, 2019

Manheim Tackles Tech Shortage With Apprentice Program

Manheim has launched an apprentice program designed to address the nationwide shortage of skilled auto technicians.

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Newsby StaffJuly 10, 2019

Kamal to Lead Industry Summit Advisory Board

Auto Dealer Today and F&I and Showroom’s Tariq Kamal will helm the advisory board for this year’s Industry Summit, leading a group tasked with building an agenda tailored to the needs of dealers, F&I professionals, and industry members.

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ArticlesJuly 8, 2019

How to Train New Hires for Instant Success

Are you hiring new sales staff? Ask yourself three key questions before you throw your latest recruit to the wolves.

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Newsby StaffJuly 3, 2019

Protective Dealers Get Consumer-Facing F&I Videos

Citing a lack of resources for car buyers who want to research F&I products online, Protective Asset Protection has launched a series of educational videos for dealer websites.

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