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Newsby StaffJune 28, 2019

Study: Top Sales Performers Are Active Listeners

A new Marchex study of 6,200 dealership sales conversations by Marchex finds the top 25% of performers listened actively, asked engaging questions, offered contact information, requested names, and were unfailingly polite.

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Newsby StaffJune 27, 2019

Assurant Expands Dealership Career Development Program

The Assurant Performance Institute’s new Financial Service Manager courses are designed to improve overall dealership production while elevating top F&I performers.

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ArticlesJune 26, 2019

The 4 Pillars of Dealership Hiring

Reduce turnover and boost productivity by giving your hiring managers the training and tools they need to make smart decisions.

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Newsby StaffJune 20, 2019

Vision Adds Reahard F&I Product Videos

Vision Dealer Solutions has added product videos produced by Reahard & Associates to its proprietary VisionTouch F&I menu.

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Newsby StaffJune 19, 2019

ADT Announces Winners of 2019 Dealers’ Choice Awards

Auto Dealer Today has revealed the winners of the 15th annual Dealers’ Choice Awards, a program that gives dealers and dealership personnel the opportunity to recognize their favorite vendors, suppliers, and finance sources in 35 categories.

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Newsby StaffJune 17, 2019

Study: Dealer Data Plagued by Human Error, Insider Threats, Deliberate Sabotage

Shred-it’s 2019 Data Protection Report reveals the owners of more than half of all large U.S. businesses that suffered a breach said external vendor errors were to blame.

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ArticlesJune 12, 2019

3 Steps to Scrub Your Customer Data and Sell More Cars

Unleash the power of your CRM by building your sales and marketing initiatives around clean customer data. Data quality expert walks you through the assessment, prevention, and remediation phases.

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Articlesby JimJune 5, 2019

California’s New Training Requirement (and Why the Rest of Us Should Care)

An expansion of anti-harassment training requirements that apply to auto dealers and other business owners in the Golden State will inevitably lead to new standards nationwide.

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Newsby StaffJune 4, 2019

Report: Car Buyers Prefer Full-Motion Walkarounds

Flick Fusion reports consumer views of full-motion walkaround videos grew at a 20% clip in Q1, outpacing stitched-photo videos and accounting for 18% of all inventory video views.

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ArticlesMay 31, 2019

5 Ways to Blow Up a Service Customer

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

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