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Newsby StaffJanuary 21, 2019

Study: Salespeople Abandon Customers Every 20 Minutes

A new study commissioned by Roadster finds auto sales professionals leave the average customer’s side once every 20 minutes during a typical car-buying transaction, a pattern that can decrease customer satisfaction by up to 30%.

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Newsby StaffJanuary 17, 2019

Fiore Joins UDS Development Team

United Development Systems announced the addition of 30-year industry veteran Doug Fiore to its Southeast F&I development team.

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Newsby StaffJanuary 16, 2019

AAGI Releases 2019 F&I School Schedule

American Auto Guardian Inc. has announced the course schedule for the eighth year of the company’s F&I certification school.

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Newsby StaffJanuary 10, 2019

Rapid Recon Releases RECON T2L

Rapid Recon founder and CEO Dennis McGinn has published a new how-to reconditioning manual, ‘RECON T2L,’ in time for NADA 2019.

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Newsby StaffJanuary 7, 2019

Helion Offers Security Awareness Training

A new solution for auto dealers was designed to build a ‘Human Firewall’ to reduce the risk of phishing attacks by 25%.

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Newsby StaffJanuary 5, 2019

Startup Aims to Boost BDC Success

My BDC Success was designed to provide remote monitoring, tracking, and training services to dealers seeking greater production from their business development centers.

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ArticlesNovember 29, 2018

Learn to Listen and Listen to Learn

F&I pro offers a four-step process for dropping the bad habits your customers hate and building an experience that feels more like a productive conversation than a sales pitch.

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Newsby StaffNovember 26, 2018

NADA Confirms Show Dates Through 2024

The National Automobile Dealers Association has released dates and locations for its next five annual conventions.

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Newsby StaffNovember 15, 2018

Jumpstart: Car Buyers Want to Negotiate

Contrary to popular belief, car buyers still prefer to negotiate price face-to-face, according to new research by Jumpstart Automotive Media.

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Newsby StaffNovember 8, 2018

EFG: Dealers Need Bridge From F&I to Service

EFG Companies’ John Pappanastos has offered new commentary on the relationship between finance and service, including the need for full integration to maintain dealer and agency revenue.

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