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Articlesby Jennifer RinconDecember 10, 2007

Why It Pays To Cheat: Sage Advice From Waikem Auto Group's Special Finance Department

Jennifer Rincon - For two-and-a-half years, the Waikem team copied all the SF knowledge they could find. They listened to Greg Goebel, who advised them that only 20 percent of dealers in special finance ever reach their full potential...

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Articlesby Ron SmithDecember 9, 2007

Why Use An Automotive Legal Specialist

Ron Smith - Firms that specialize in the auto industry often have extensive access to networks of dealer attorneys throughout the United States, who regularly exchange information about issues and cases facing their clients...

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Articlesby David Keller, CPA, CFEDecember 9, 2007

Start Your Tax Planning Early

David Keller - Can you believe its almost the end of the year? Start your end-of-the-year tax planning now. Don’t wait until it is too late to make changes to your operations, setup up a new company or hire the extra person you have been talking about...

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Articlesby Tom HeraldDecember 8, 2007

Just Ask! Then Listen To Better Understand Your Customers' Needs

Tom Herald - An effective salesperson must strictly adhere to the Cardinal Rule of Special Finance: Always conduct a thorough needs analysis. It is amazing how much information a customer will provide if we ...

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Articlesby Don ReedDecember 8, 2007

The 3 C's For Technicians

Don Reed - First, I want you to determine the condition of your technicians. To do this, you should start by asking your service director/manager to conduct an assessment of their individual skill levels. This will answer two questions...

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Articlesby Rob AndersonDecember 7, 2007

Positioning: Raise Your Branding Standard

Rob Anderson - Positioning is the process by which marketers try to create an image or identity in the minds of the target market for the dealership, brand or organization. It is the “relative competitive comparison” a dealership occupies in a ...

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Articlesby Mauricio EspinosaDecember 6, 2007

The CSI Pyramid

Mauricio Espinosa - What is of most interest is that Hispanics typically rank companies very high when responding to communication (such as a telephone call) that is conducted correctly.

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Articlesby Ryan LinnehanDecember 5, 2007

The Sublet Debate: That is The Question

Ryan Linnehan - There are a lot of related areas to the BHPH business that we could be involved in, and if we had unlimited time and resources, we probably could make more money by doing so...

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Articlesby Jennifer Murphy BloodworthDecember 4, 2007

Managing By The Numbers While Navigating Expansion

Jennifer Murphy - Ghazal focuses heavily on each store’s numbers. He receives various reports from each store daily, weekly and monthly and analyzes them to determine how each store is performing, see if any of them need improvement and monitor his...

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Articlesby John CarrollDecember 3, 2007

How To Respond To Internet Inquiries: Trainers and Directors Disclose Proper Techniques

John Carroll - Trying to come up with a step-by-step process for Internet sales can be tricky. Some practices may work better than others in your own operation, and picking the best approach for your dealership can make a big difference at the end of...

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