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Articlesby Tom HeraldNovember 5, 2007

Think One Deal At A Time

Tom Herald - The number of approvals the banks gives, the ability to collect on each loan, and your profits will all increase dramatically if you focus on deal structure before ever ...

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Articlesby Don ReedNovember 5, 2007

The Worth Of A Technician: Comparing Positions In The Dealership

Don Reed - Any customer who declines a technician’s recommendation for these needed repairs and/or services should be turned over to the service drive sales manager or service manager for a second review with the customer ...

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Articlesby Michael ReesNovember 2, 2007

Recruiting Salespeople

Michael Rees - Why would you hire the wrong people in the first place? Dealers usually do their recruiting reactively instead of proactively. This means they are desperate for “bodies” to at least say hello ...

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Articlesby Jennifer RinconNovember 1, 2007

How the Web was Won: Earnhardt Auto Group Shares The Good, The Great And The Ugly Of Running A Web site

Jennifer Rincon - In the last decade, the Earnhardt Auto Group based in Chandler, Ariz. has grown from three franchises to 11 across Arizona and Texas. Around 1994, the first Earnhardt Web site was created...

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Articlesby John CarrollOctober 31, 2007

GM's Minority Dealership Program: Dealers Receive Support, But Obstacles Outweigh Opportunities

John Carroll - The Minority Dealer Advisory Council was created because the company established a mission to increase the number of minorities running GM dealerships.

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Articlesby Tom HudsonOctober 30, 2007

Unfair And Deceptive Practices: Entertainment For Everyone But The Dealer

Thomas B. Hudson, Esq. - You will recall that the most potent weapon that plaintiffs’ lawyers can bring to bear is a state “unfair and deceptive acts or practices,” or “UDAP”, law. Nearly every state has such a law, and Maryland, my home state, is...

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Articlesby Jason EzellOctober 29, 2007

The Rules Of Rich Media: Keeping Your Customer Engaged

Jason Ezell - Rich Media can greatly enhance the user experience. It captures attention and delivers valuable information to your users. If used properly, Rich Media will increase your leads and help establish user trust...

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Articlesby Mauricio EspinosaOctober 26, 2007

Seven Rules To Great Hispanic Marketing

Mauricio Espinosa - How you should advertise depends on many factors. What you know is key, and what you don’t know can be hazardous to your business. If you want the long answer, keep reading.

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Articlesby John CarrollOctober 25, 2007

Driving Home Your Dealership Message: Building A Brand Stretches Ad Budget

John Carroll - Dealers can build some branding equity into every call to action. For Mudd, that’s a jingle or tag phrase with consistent graphics. “That’s your brand, which you use with a buy-now message. You have to sell cars or you don’t have a brand.

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Articlesby John CarrollOctober 24, 2007

When Ad Campaigns Go Wildly Wrong: Retaining Your Reputation And Customers In The Aftermath

John Carroll - To make sure you’re completely protected, said Chumney, make sure you have the right legal disclaimers on every piece. Mistakes happen, but because it’s a flub instead of a scam, neither the dealer nor the agency has to pay off...

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