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ArticlesApril 14, 2023

F&I Non-Negotiables

Adherence to these 10 things is challenging and takes discipline but is essential.

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Newsby StaffJanuary 30, 2023

Reynolds & Reynolds Rebrands to Reflect Modern Approach

156-year-old company aligns brand with company it is today and vision for future

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ArticlesMarch 15, 2021

Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.

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Newsby StaffFebruary 3, 2020

Dealertrack DMS Debuts New Solutions for Dealers

Dealertrack DMS debuts new, fully integrated solutions to help dealers eliminate operational complexity, capitalize on the right processes and data at NADA 2020.

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ArticlesFebruary 15, 2018

Your Salespeople Are Being Outsold

Customers are better educated than ever, but that's no excuse for an embarrassing lack of professionalism and product knowledge.

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NewsNovember 16, 2017

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

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Articlesby Stephanie ForsheeJuly 14, 2017

Magnetic Personality

Former corrections officer Marty Hamm is capturing customers (and sales) at Alexander Chevrolet Buick GMC in Dickson, Tenn.

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Articlesby Tariq KamalMay 11, 2017

Sink or Swim

Former educator and oil field worker Cody Finney has survived and thrived at Lone Star Dodge Chrysler Jeep Ram.

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Articlesby Ronald J. ReahardApril 7, 2017

Read the Instructions!

Success requires dealers to read the proverbial instruction manual for compliance, transparency, and customer service.

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Articlesby Tony TroussovJanuary 17, 2017

Develop Good Habits and Dominate in 2017

It’s a new year and a great time to sharpen your dealer skillset. Top trainer lays out a five-step plan.

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