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J.D. Power

Nanny State: New Safety Tech Annoys Drivers

A new J.D. Power survey finds car buyer demand for semiautonomous safety technology is threatened by overbearing alerts that are causing many to disable their systems, increasing the risk of a collision.

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Lexus Dominates 2019 Resale Value Awards

J.D. Power unveiled its latest Resale Value Awards for mass-market and luxury vehicles, including six model-level awards for Lexus and four more for Toyota.

JDP: Frontline Finance Reps Key to Dealer Relations

J.D. Power’s latest U.S. Dealer Financing Satisfaction Study finds knowledgeable and empowered bank and finance company personnel are critical to building successful relationships with dealers and F&I professionals.

Study Finds Shaky Consumer Confidence in AVs, EVs

Despite manufacturers’ best efforts, J.D. Power analysts described U.S. car buyers’ attitudes toward autonomous and electric vehicles as ‘not encouraging’ upon the release of the first-ever Mobility Confidence Index Study.

Report: Infotainment, Automation Boost New-Vehicle Appeal

J.D. Power analysts say the appeal of new vehicles has improved for the fifth consecutive year, accelerated in part by improved infotainment systems and semiautonomous driving technology.

JDP: Subaru, Lexus Lead Brand Loyalty Rankings

Subaru led all U.S.-sold marques in J.D. Power’s first-ever brand loyalty study, recapturing 61.5% of owners who completed a trade-in or purchase between June 2018 and May 2019.

SAAR Holds at 17M as June Sales Slip

U.S. dealers sold 2.6% fewer new cars and light trucks in June than in the same month a year ago, but standout performances in key segments kept the seasonally adjusted annualized selling rate above 17 million for the second straight month.

JD Power: Initial Quality Stalls After 4 Years of Acceleration

Genesis, Kia, and Hyundai lead J.D. Power’s Initial Quality rankings for the second straight year, but new-vehicle quality scores are flat overall, driven by a decline among 18 of 31 major U.S. brands.

J.D. Power: Lender Availability, Responsiveness Drive Satisfaction

Big winners in the firm’s 2018 U.S Dealer Financing Satisfaction Study include Mercedes-Benz Financial Services in the Captive Luxury Segment, Volkswagen Credit in the Captive Mass Market segment, Citizens One Auto Finance in the Noncaptive category, and TD Auto Finance in Floorplan.

J.D. Power: New-Vehicle Initial Quality Improves Again

The firm’s 2018 study revealed a 4% increase in initial quality from a year ago, with Genesis, Kia, and Hyundai topping the annual study’s rankings.