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Customer Service

Dealertrack DMS Debuts New Solutions for Dealers

Dealertrack DMS debuts new, fully integrated solutions to help dealers eliminate operational complexity, capitalize on the right processes and data at NADA 2020.

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5 Ways to Blow Up a Service Customer

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

Spireon Wins Second Customer Service Award

Spireon has earned Organization of the Year honors in Business Intelligence Group’s 2019 Customer Service Awards, winning its second award for customer service this year and fifth overall.

Your Salespeople Are Being Outsold

Customers are better educated than ever, but that's no excuse for an embarrassing lack of professionalism and product knowledge.

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Magnetic Personality

Former corrections officer Marty Hamm is capturing customers (and sales) at Alexander Chevrolet Buick GMC in Dickson, Tenn.

Sink or Swim

Former educator and oil field worker Cody Finney has survived and thrived at Lone Star Dodge Chrysler Jeep Ram.

Read the Instructions!

Success requires dealers to read the proverbial instruction manual for compliance, transparency, and customer service.

Develop Good Habits and Dominate in 2017

It’s a new year and a great time to sharpen your dealer skillset. Top trainer lays out a five-step plan.

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Dare to Be Grateful

Closing the gratitude gap raises your personal and professional ceiling and has a reverberating effect on everyone you encounter.