Tip of the Month
156-year-old company aligns brand with company it is today and vision for future
While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.
Dealertrack DMS debuts new, fully integrated solutions to help dealers eliminate operational complexity, capitalize on the right processes and data at NADA 2020.
Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.
Spireon has earned Organization of the Year honors in Business Intelligence Group’s 2019 Customer Service Awards, winning its second award for customer service this year and fifth overall.
Customers are better educated than ever, but that's no excuse for an embarrassing lack of professionalism and product knowledge.
EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.
Former corrections officer Marty Hamm is capturing customers (and sales) at Alexander Chevrolet Buick GMC in Dickson, Tenn.
Former educator and oil field worker Cody Finney has survived and thrived at Lone Star Dodge Chrysler Jeep Ram.
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