CLEARWATER, Fla, LAGUNA HILLS, Calif. — AutoLoop LLC, a provider of marketing and customer relationship management solutions, announced a new partnership with Recall Masters Inc., a provider of automotive recall news, data, training, and communications. The latter will now be integrated into AutoLoop’s Fixed Ops Suite to provide real-time recall lookup of vehicles during service appointment scheduling, as well as during the vehicle check-in and inspection process.
“Since the start of 2014, there have been more than 100 million vehicle recalls in the United States, just shy of half of all vehicles on the road today. Most of these affected vehicles have yet to be repaired and these open recalls represent a unique market opportunity to grow sales and service revenue, drive up each dealership’s CSI and restore the brand’s integrity in the eyes of the consumer,” said AutoLoop COO Matt Rodeghero. “Recall Masters has been revolutionizing the auto dealer recall process for years and promises to be an invaluable addition to our comprehensive Fixed Ops Suite.”
The AutoLoop Fixed Ops Suite allows dealers to immediately present precise, all-inclusive quotes to customers who are scheduling online or over the phone, or who are being checked in on the service drive. And at every point along the way, the system alerts dealers to all possible profit opportunities — now including real-time recall lookup of vehicles from Recall Masters.
“Getting a customer to accept the work depends entirely on the service team having the right information at the right moment — both manufacturers and dealers realize how critical this is,” said Rodeghero. “But due to technology limitations, there were just too many service systems in use and too much invaluable data being overlooked. By bringing these systems together, AutoLoop and Recall Masters plan to help manufacturers bridge that critical gap, improving access to information by making technology truly work for the dealerships.”
As a result of another recent partnership with global technology provider Infomedia, AutoLoop’s Fixed Ops Suite now delivers multiple dealer advantages, according to officials, including automatically updated VIN and OEM pricing data, instant parts availability and cost, exact price quoting, and real-time RO status updates. The system also offers Book, a 24/7 online customer scheduling system; SmartLane, a robust, wireless check-in and walk-around tool; and Contact two-way SMS messaging.
Recall Masters is a provider of automotive recall news, data, training, and communications. The company is dedicated to helping automakers and their dealers expedite the repair of recalled vehicles.
“AutoLoop’s Fixed Ops Suite is a complete, end-to-end platform that streamlines and expedites each step of the service process. With the unprecedented level of vehicle recalls, reaching out to and informing customers of any that affect their vehicle can be a major pain point for most auto dealers,” said Christopher Miller, president of Recall Masters. “Our relationship with AutoLoop ensures that the dealer’s customers know about any open recall in real-time while scheduling their appointment or during the check-in and inspection process, which builds trust and strengthens relationships between automotive dealers and their customers.”
For more, visist www.autoLoop.com.
Originally posted on F&I and Showroom
See all comments