Cox Automotive said its service appointment scheduling solution, Xtime, has been added in Mitsubishi Motors North America’s MiCAR program, offering Mitsubishi dealer partners another option to ensure an outstanding customer service experience. With Xtime, Mitsubishi dealers are positioned to leverage advanced technology for service customers.
“At Mitsubishi Motors, our customers expect quality, speed, efficiency and transparency across the end-to-end service experience, and the addition of Xtime to our internal MiCAR program stands to help our dealer partners deliver just that,” said Dan Ball, vice president of aftersales at Mitsubishi Motors North America. “MiCAR delivers a completely digital, connected service experience, and when combined with the convenience and power of Xtime’s easy-to-use appointment scheduling capabilities, is a win for both our dealer partners’ efficiency and their customers satisfaction.”
With Xtime, Mitsubishi dealers get a technology-enhanced experience to deliver on vehicle owners’ expectations while driving retention and boosting profitability—with the ability to increase retention by up to 15% and inspection services by up to $129 (Data from all Xtime dealers between July 2021 and June 2022), Xtime provides multichannel scheduling options, tablet check-in and checkout, and built-in inspection processes with integrated customer approvals. As a result of the combination of Xtime and MiCAR, Mitsubishi dealers can now provide customers with:
- Professional recommendations and pricing.
- Shop management, scheduling controls, and video capture
- Integrations with declined services, tires, loaner management, and more
- Integrated and flexible ride-sharing capabilities via Lyft
“There are more than 7,600 dealers using Xtime across the U.S. to enhance the customer service experience. The digital dealer experience has arrived and those still using unautomated, legacy processes that don’t provide a modern, convenient service experience risk being left behind and leaving revenue on the table,” said Xtime Director of Product Consulting Skyler Chadwick. “Mitsubishi Motors’ adoption of Xtime to optimize the dealer service experience demonstrates once again how, for more than 100 years, its ambitious, disruptive approach and pioneering use of technology have positioned the company as a leading change agent in the automotive industry.”
For more information about Cox Automotive’s Xtime, visit its website.