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Dealer Ops•by Mark Dubois•June 11, 2012

Track Fixed Ops Costs for Valuable Information on Your BHPH Business

Mark Dubois discusses why BHPH dealers need to carefully track fixed ops costs regardless of whether they sublet reconditioning and repairs or perform the work in-house.

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Dealer Ops•by Greg Goebel•June 6, 2012

Hiring, Paying and Training Special Finance Personnel

Special finance expert Greg Goebel discusses the importance of finding, training and retaining the right personnel for a successful special finance department.

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Dealer Ops•by Brian Barfield•June 4, 2012

The Four Basic Customer Types

Brian Barfield, founder of Modern Day Selling, looks at four types of customers and offers tips on how to be successful with each.

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Dealer Ops•by Tom Hudson•May 31, 2012

Wars and Rumors of Wars

Attorney Tom Hudson addresses a few of the rumors that have been circulating about potential actions of the new federal Consumer Financial Protection Bureau.

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Fixed Ops•by Don Reed•May 29, 2012

Why Do You Have Inactive Service Customers?

Currently dealers are getting only about 16 percent of the parts and service market. With the average age of a vehicle today at 10.8 years, it is imperative that dealers get those vehicles back into their service departments. Don Reed examines the dilemma of inactive service customers.

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Tracking The New Year - Part Two

Following up on his previous article exploring ways dealers can better track accounting transactions, accountant David Keller discusses various income statement accounts and what dealers can do to make their lives much easier.

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Dealer Ops•by Kimberly Long•May 23, 2012

Making Big Moves at Audi Dallas and Goodson Acura

Moving a dealership is certainly never easy, but it can be an even bigger problem to move it online. And, what happens when you also change the name of a dealership? Oscar Vanderkooij, IT director for Goodson Acura and Audi Dallas in Dallas, Texas, recently faced both of these situations.

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Dealer Ops•by Jim Radogna•May 21, 2012

Make Sure Your Advertising Will Pass Muster in Your State

The primary responsibility for truthful and non-deceptive advertising rests with the dealer, not outside vendors or agencies. Jim Radogna offers several examples of advertising rules dealers should pay close attention to.

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Dealer Ops•by Alan Mosher•May 17, 2012

CRM Tools and Dealer Controlled Financing

BHPH Expert Alan Mosher discusses managing interaction with with both prospective and existing customers in the BHPH and LHPH business.

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Making the Most of Your Time with Online Tools

Many savvy dealers use a host of online tools to help improve efficiency in various areas. Auto Dealer Monthly took a closer look at an array of online tools that can help dealers make the most of their valuable time.

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