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Dealer Ops•by Brett Boatwright•March 10, 2010

Who's Selling Who?

Brett Boatright - You know the sales rep who says, "When I’m a manager, I will never be like this jerk I work for." Although, the minute they get promoted, they become the same jerk. Why does this happen? The simple answer is: It's all they know!

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Planning: A Challenging Event for 2010

Jennifer Murphy - Four successful dealers – three franchise (Bert Boeckmann, president/owner, of Galpin Motors; Steve Hinchcliff, president and CEO of H&H Chevrolet; and Carlos Ledezma, dealer principal Of Cable-Dahmer Chevrolet) and one independent (David Andrews, dealer principal of City Auto) – shared their plans and goals for 2010 with Auto Dealer Monthly.

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Digital•by Joe Turner•March 7, 2010

Social Media’s Increasing Role in Dealership Marketing and How Your Dealership Can Get Started

Joe Turner - Few things have changed the way businesses advertise like social media. Of course, radio was a big change from print, and TV brought a whole new dynamic, but advertising was still a matter of pushing a message to the masses and hoping some got it.

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Dealer Ops•by ADM•March 3, 2010

BHPH Dealers Gain a New Advantage with Zoombak’s Locate Assist™

Zoombak®, a leading provider of GPS tracking devices, recently announced the launch of Locate Assist™, a new feature for the company’s buy here pay here product, Zoombak GPS Recovery™ Finance Track. This new feature will give buy here pay here dealers an advantage they didn’t have before in tracking their vehicles.

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Training•by Greg Wells•March 3, 2010

Five Necessary Skills to Increase Opportunity Share

Greg Wells - With a predicted 11.2 million sales in 2010, we will be short six million sales compared to 2007. Six million missing sales equates to 36 to 40 million missed showroom opportunities. It’s not market share you should focus on, but opportunity share.

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Dealer Ops•by Brent Carmichael•March 1, 2010

2010 Forecast Calls for Mostly Sunny Skies

Brent Carmichael - For those of us in the BHPH world, the weather for 2010 looks to be mostly sunny with a few clouds here and there and a slight chance of a shower or two (very similar to what we saw in 2009).

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Dealer Ops•by Kirk Manzo•February 27, 2010

Do Recognition and Compensation Motivate?

Kirk Manzo - The root of the word “motivation” comes from the Latin word “motivus” meaning to move or take action. So what moves your people to take action?

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Dealer Ops•by Harlene Doane•February 24, 2010

Picture-Perfect Online Inventory

Harlene Doane - It’s been said that a picture is worth a thousand words, and Steven Sodikoff, dealer principal of Steven Toyota Scion in Harrisonburg, Va., believes it applies to his inventory. Recently, Sodikoff invested heavily in his dealership’s online presence in a rather unusual way. He took an empty service facility and transformed it into a high-tech photography studio.

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Dealer Ops•by Tom Hudson•February 22, 2010

Skinning Cats

Thomas B. Hudson - The old adage says there’s more than one way to skin a cat. The following plaintiffs sought to have the court hold the dealer liable for their injuries. First, they claimed that the dealership couldn’t disclaim the implied warranties of sale with respect to a safety defect.

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Dealer Ops•by Brent Carmichael•February 20, 2010

BHPH Dealers Improve the Basics in 2009 for Better Cash Management

Brent Carmichael - The main focus for BHPH dealers in the NCM BHPH 20 Groups program for 2009 was cash management. They looked to maximize cash flow to fund growth and/or reduce reliance on borrowed capital.

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