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Trainingby Mauricio EspinosaAugust 27, 2007

Who's To Blame When Sales Goals Aren't Met

Mauricio Espinosa - According to definition, we can say that Organizational Performance is how to measure efficiently and effectively the resources of the organization that are used to satisfy customers and achieve the organizational goals.

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Digitalby Chip PerryAugust 24, 2007

Efficient Solutions Help Close Gaps in Consumers’ Car Shopping Experience

Chip Perry - Over the last few years, consumers have increasingly adopted broadband Internet access, which has opened the door for Web sites to provide more sophisticated services...

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Dealer Opsby Jeff SmelleyAugust 23, 2007

The Cost Of Data Vulnerability

Jeff Smelley - Data access is a matter of providing each employee with availability of the information and resources required to perform their jobs optimally while blocking unfettered access to other information which may be sensitive in nature.

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Dealer Opsby Carlos RodriguezAugust 22, 2007

Reducing Employment Litigation Risks

Carlos Rodriguez - The best solution for employers today is to purchase comprehensive employment practices liability insurance (EPLI), which covers a business against potential liability losses such as sexual harassment, discrimination and wrongful termination.

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Digitalby Rob AndersonAugust 21, 2007

Advertising In The Real World

Rob Anderson - With television advertising, there are three main types of advertising campaigns. The first is branded by the manufacturer, these leads however have not decided to purchase from your dealership.

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Digitalby Rob ChesneyAugust 20, 2007

Boost your Online Listings: Online Tools Make Listing, Selling Vehicles Easier

Rob Chesney - A subscription based service, called eBay Motors Local Market, was recently introduced that allows dealers to upload as many vehicles as desired and make them available to buyers within a 100-mile radius...

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Dealer Opsby Tom HudsonAugust 19, 2007

Don't Sell It If You Haven't Read It

Thomas B. Hudson, Esq. - Just as any good car salesperson will know the mechanical and performance specifications of the vehicles, the salesperson should know the characteristics, terms and conditions of the financing, leasing and related services.

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Dealer Opsby Ryan LinnehanAugust 18, 2007

Successful Inventory Management: Acquiring Profitable Vehicles

Ryan Linnehan - When BHPH was in its infancy, we were dealing with full-sized sedans and station wagons. Nowadays, it translates to minivans and SUVs, yet the principle remains the same...

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Dealer Opsby David Keller, CPA, CFEAugust 17, 2007

Structuring A Service And Parts Department

Dave Keller - Gross-profit percentages are very important if you want to show a profit in the service and parts departments. You should set your goals to achieve 70 percent for labor and 40 percent for parts...

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Fixed Opsby Don ReedAugust 16, 2007

Survive or Thrive: It’s Your Service Choice

Don Reed - If new unit sales are down, of course F&I gross profits are also down. When new unit sales go down by 30 percent or more, there is a direct negative effect on service and parts revenue because of fewer PDIs and declining warranty repairs...

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