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Dealer Ops•by Jeff Smelley•December 21, 2006

Extend The Life Of Your PC

Jeff Smelley - Over time, your computer has taken on many more tasks than you may realize. With long-term repeated use, your PC must work harder to produce the same results that it did fresh out of the box.

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Dealer Ops•by Jeff Smelley•December 20, 2006

Keys Of Customer Service

Jeff Smelley - Customer service is the key to earning trust and loyalty from your customer, so they will repeatedly spend their valuable dollars with your business... Achieving these goals is not difficult or eminently rewarding, but it requires ...

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Dealer Ops•by Ryan Linnehan•December 19, 2006

Reflections while Rafting

We have talked before about the industry experts, state and national conventions, and trade publications available...

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Dealer Ops•by Mark O'Neil•December 18, 2006

Smart Dealers Find Profit In Special Finance

Mark O'Neil - Savvy dealers take advantage of profit management tools to match the customer’s maximum monthly payment with all available vehicles, increasing the chances of finding one the customer will want.

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Dealer Ops•by Justin Spath•December 15, 2006

Orientation Is Essential

Justin Spath - Were you expected to know what to do already? Were you thrown into a job with a pat on the back and instructions to “have fun?”

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Fixed Ops•by Don Reed•December 14, 2006

Increased Service Absorption Rule #2 - Final

Don Reed - I supplied three rules to follow that would provide the basis for generating additional retail gross profit in your service and parts departments...

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Dealer Ops•by David Keller, CPA, CFE•December 13, 2006

Accounting For Special Finance And BHPH Differences

David Keller - Most software programs also permit the printing of any of the available financial statements at any time during the month...

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Dealer Ops•by Tommy Webb•December 12, 2006

Do Customer's Need Training

Tommy Webb - Are dealers taking any course of action directed toward making their customers more aware of the features of their specific vehicles...

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Dealer Ops•by Mike Moore•December 11, 2006

The Complexities Of The Simplest Business

You might also want to conduct weekly collections meetings and do some role playing on the above situations...

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Dealer Ops•by Tim Madel•December 8, 2006

The Ultimate Goal of Search Engine Marketing

Tim Madel - More and more dealers see the value of using a provider to help keep up the constant monitoring and optimization of keywords and search terms.

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