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Dealer Opsby Greg GoebelSeptember 1, 2006

More than a State of Mind

Greg Goebel - “Gross is just a state of mind!” That is a common phrase that dealership management has heard preached and had proven time and time again throughout the years. Often indeed, it is just a matter of ...

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Dealer Opsby Greg GoebelSeptember 1, 2006

Are You A Special Finance "Manager"?

Greg Goebel - What the Special Finance Manager really needs is to have their role defined, to be expected to manage, and be trained and empowered to do so.

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Dealer Opsby Terran LampSeptember 1, 2006

Johnny's Truck And Auto & Johnny's Suzuki: Changing The Face Of The Automotive Market

Terran Lamp - One of the highlights of Johnny’s Truck and Auto and Johnny’s Suzuki is the tremendous job Dangerfield has done in Special Finance. “We have a completely different system in our showroom,” explains Dangerfield. The system involves ...

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Dealer Opsby Greg GoebelSeptember 1, 2006

The Russ Darrow Group Propelled to #1 Rank with Mazda via Special Finance

Greg Goebel - The Russ Darrow Group, headquartered in Milwaukee, WI, holds 12 franchises in 13 different locations in east-central Wisconsin.

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Dealer Opsby Kyle MillerSeptember 1, 2006

The Seven Golden Nuggets

Kyle Miller - When the modern consumer steps into your showroom two things are certain: one, they would rather be sitting in the dentist chair than dealing with a car salesman and two, under no circumstance are they buying a car today, period ...

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Dealer Opsby Sean WolfingtonSeptember 1, 2006

What Great Leaders Do

Leaders set higher standard values... they model those values themselves and use charismatic methods to attract people.

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Dealer Opsby Sean WolfingtonSeptember 1, 2006

Character Counts

Sean Wolfington - Not only can you succeed in the car business by living with character and integrity, but ... it is in fact the only way to really succeed ...

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Dealer Opsby Stuart LandsverkSeptember 1, 2006

Team Building: Putting The Right People On The Bus!

Stuart Landsverk - ... you only get one chance at a first impression, so it was important to get things as right as possible the first time.

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Dealer Opsby Stuart LandsverkSeptember 1, 2006

Value Pricing Why It's Not Win-Win

Stuart Landsverk - How do dealerships win when the manufacturer effectively cuts your margin to one to two percent of the vehicle invoice? ...

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Trainingby Dan HendersonSeptember 1, 2006

To Train Or Not To... Is That Really A Question?

Dan Henderson - ... We stare at the low closing ratios, the low demos, low write up percentages and then try to decide whether or not our staff needs more training or if they need to be fired ...

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