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Dealer Ops•by Stuart Landsverk•September 1, 2006

Value Pricing Why It's Not Win-Win

Stuart Landsverk - How do dealerships win when the manufacturer effectively cuts your margin to one to two percent of the vehicle invoice? ...

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Training•by Dan Henderson•September 1, 2006

To Train Or Not To... Is That Really A Question?

Dan Henderson - ... We stare at the low closing ratios, the low demos, low write up percentages and then try to decide whether or not our staff needs more training or if they need to be fired ...

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Dealer Ops•by Becky Chernek•September 1, 2006

E-Contracting Is Here To Stay

Becky Chernek - The approval process and the funding of the deal are completed so quickly that consumers can get into and out ... with less aggravation.

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Dealer Ops•by Becky Chernek•September 1, 2006

Have you Checked your Contracts in Transit Today?

Becky Chernek - Errors and omissions in contracts in transit are costing dealers thousands in unearned profits every month.

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Dealer Ops•by Justin Spath•September 1, 2006

Hiring Success Based on Skill-Based Interviewing

Justin Spath - Require a candidate to explain how they have reacted in the past and how they would react in the future to common situations that may occur ...

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Dealer Ops•by Bob Tasca, III•September 1, 2006

Finding Quality Employees

Bob Tasca - Advertise that you offer monthly associate reviews for ongoing support and live up to that promise.

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Dealer Ops•by Bob Tasca, III•September 1, 2006

Employee Retention: Lessons Learned

Bob Tasca - Every new hire is assigned a mentor who is responsible for helping them on the job for the first 120 days.

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Dealer Ops•by Terran Lamp•September 1, 2006

Dimmitt Luxury Motorcars Specializes By Making Vehicles Personal

One of key ingredients to the Dimmitt success is the menu of accessories customers are given to enhance their new purchase.

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Dealer Ops•by Stuart Landsverk•September 1, 2006

Appraising For Profit

Stuart Landsverk - ... You need to be a big success in the used car business to make a store net out. There are plenty of new car dealers who are used car dealers by default ...

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Dealer Ops•by David Keller, CPA, CFE•September 1, 2006

Computer Data Backups And Insurance

David Keller - The first thing the owners did was call the individual who was responsible for the tape backup the night before...

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