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Digital•by Dean Evans•August 21, 2006

The Right Internet Lead Mix: OEM.com, DealersOwn.com, and Third Party Providers

Dean Evans - "Local dealers succeed to the degree that they have top-of-mind awareness in their respective communities..."

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Digital•by Dean Evans•August 21, 2006

Only Working Leads From Your OEM? You're Missing Half Your Customers

Dean Evans - Many online car buyers simply feel more comfortable submitting leads at third party sites...

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Dealer Ops•by Harlene Doane•August 21, 2006

Have A Game Plan - Stick With It

Harlene Doane - Most processes fail when those involved aren’t committed to seeing it done correctly...

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Dealer Ops•by Jeff Smelley•August 21, 2006

Protect Your Dealership From Electronic Intruders

Jeff Smelley - Viruses, “Trojan horses,” worms and spyware cause immeasurable harm and most often without your knowledge until it’s too late.

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Dealer Ops•by Tom Hudson•August 21, 2006

Dealer Sued Out-Of-State Based On Internet Transaction

Thomas B. Hudson, Esq. - In some states, only specific actions will subject someone from out-of-state to suit, while in others, very minimal contacts...

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Dealer Ops•by Tom Hudson•August 21, 2006

You Have Wheelchair Access To Your Showroom: Must Your Web site Accomodate Blind Person?

Thomas B. Hudson, Esq. - If you aren’t employing such software on your Web site, are you violating the Americans with Disabilities Act?

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Dealer Ops•by Tom Hudson•August 21, 2006

Federal Court Decision Muddles "Prescreening" Requirements

Thomas B. Hudson, Esq. - Creditors cannot ask credit reporting agencies to review their files and identify likely customers for them – or to “prescreen”...

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Dealer Ops•by Tom Hudson•August 21, 2006

Dealer's Mail Campaign Results In $250,000 Settlement

Thomas B. Hudson, Esq. - It seems the mail campaign targeted consumers who had filed for bankruptcy without first getting the consumers’ permission...

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Dealer Ops•by Tom Hudson•August 21, 2006

Salesman's Experience Motivates Jury

Thomas B. Hudson, Esq. - ... a salesman’s experience should have alerted him to the fact that the car had suffered extensive previous damage?

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Dealer Ops•by Tom Hudson•August 21, 2006

Arbitration Patrol

Thomas B. Hudson, Esq. - From where we sit, dealers win a lot more of these challenges than they lose, and when they lose, it’s usually because they deserve to lose...

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