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Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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SEARCHMENUSEARCHIn this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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Westlake Financial Services has begun the nationwide rollout of their “Titanium Program” aimed at prime credit customers. All Westlake dealers will have access to the new program beginning September 15.
Read More →Auto/Mate Dealership Systems, the highest ranked DMS provider in the 2009 NADA Annual Survey of Dealership Satisfaction, announced today that it has been certified by Subaru of America, Inc. (SOA) as a vendor partner for the Subaru Integrated Lead Management Program.
Read More →Kirk Manzo - In Chet Holmes’ bestselling book, “The Ultimate Sales Machine,” he identifies that the reason many organizations struggle is because “management attempts to implement 4,000 different ideas. When all they really need to dominate any market is to identify their core strategies (usually about 12) and repeat them 4,000 times until everyone in the organization has mastered them!”
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Jennifer Murphy - Generally speaking, heated seats aren’t a popular option when purchasing a car in Florida. At Century Motors in Pompano Beach, Fla., Dealer Frank Fuzy said, “You can turn a heated seat on in South Florida … and it’s hard to tell if that heated seat gets warm.”
Read More →Brent Carmichael - The hottest topic right now in the BHPH world has to be inventory. Not only where but what to buy, how to find it and how to purchase it.
Read More →Allen Dobbins - Choosing the right dealer management system (DMS) can keep an owner awake at night. Pick the wrong one, and it will affect employee morale, which could result in high employee turnover, drive productivity to the ground and lead to a negative impact on the bottom line.
Read More →Lon Leneve - Employee fraud is a recurrent problem in dealerships. The three factors that cause an employee to commit fraud are discussed, as is the importance of implementing a fraud policy.
Read More →Thomas B. Hudson - If you’re running a bait shop, life is pretty simple. You keep the frozen bait frozen, the fresh bait cold and the live bait alive. If you screw it up, you lose some bait.
Read More →HomeNet announced today the launch of IOL Oodle Pro, which directly integrates a dealer’s automotive listings in Facebook’s Marketplace with their Fan Page and website. Facebook reached 500 million users in July, 2010, and the Facebook Marketplace, which draws 11 million unique users each month, grew 354% last year.
Read More →David Keller - The computer software system used in your dealership should work for you. It should provide you information needed to operate your business, analyze your departments’ profitability and efficiency, and review your expenses and other account details.
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