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Articles•by Jason Ezell•May 17, 2011

Does Your Website Click With Auto Shoppers

Ever looked at a click map of your home page to see which buttons, images, specials, promos, etc. are clicked the most? Internet expert Jason Ezell dissects a sample click map to see the most and least clicked items on a dealer’s home page.

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Dealers See Star Power

Author Jennifer Murphy discusses the influence of online reviews and presents tips from four companies focused on helping dealers with online reputation management.

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Articles•by Bryan Anderson•May 3, 2011

East Coast Honda Targets in-Equity Customers

Bryan Anderson, Autobase founder, explains how East Coast Honda drove business into the showroom with data mining and targeted marketing.

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Articles•by David Keller, CPA, CFE•April 18, 2011

Adding Profit Centers to Your Dealership

Industry expert, David Keller, discusses two profit centers dealers can add to dealerships to make 2011 a more profitable year—a detail department and a BHPH operation. He also discusses when BHPH dealers should set up a related finance company (RFC).

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Articles•by Tom Hudson•April 15, 2011

When Customer Relations Become Lawsuits

Attorney Thomas Hudson discusses how proactive customer relationship management can potentially avoid sticky legal situations in the future.

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Articles•by Tom Hudson•March 30, 2011

Do I Hear a Squeaky Wheel

Attorney Thomas Hudson shares one dealer’s reaction to non-compliance in the dealership.

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Articles•by Jason Ezell•March 17, 2011

Data is The Key to Running a Smarter Business

Industry expert Jason Ezell explains how dealers can more accurately forecast the months ahead because with technology, they can view aggregated and normalized auto shopper data.

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Articles•by James L. "Butch" Williams•March 9, 2011

Planning for the Small Business Health Insurance Credit

James L. "Butch" Williams, CPA, describes the health insurance credit available to small businesses in depth and even provides an example calculation.

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Articles•by Allen Dobbins•March 2, 2011

Proper Planning for Implementing Technology

Allen Dobbins of AutoStar details some of the pitfalls of implementing technology solutions in business and discusses some of the helpful technologies that emerged in 2010.

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Articles•by Kimberly Long•February 25, 2011

Don Wood Automotive Expands Digital Footprint with Online Parts Sales

In southeast Ohio, the Don Wood Automotive is building a nationwide Web presence for its parts and accessories business. Learn about Dealer Jeff Wood’s strategy to further build his Internet empire, which currently encompasses 39 URLs, and his online parts and accessories business.

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