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Articles•by Tom Hudson•February 23, 2011

Be Careful Around the Bird Dogs

The legalities surrounding bird-dog, or referral, programs vary from state to state. Attorney Tom Hudson reminds readers why it’s important to seek legal advice before implementing such programs.

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Articles•by Harlene Doane•February 18, 2011

2010 Digital Marketing Awards

The Auto Dealer Monthly 2010 Digital Marketing Awards highlight a few of the best dealership websites in the industry, including single-point franchise sites, independent dealer sites, group franchise sites and specialty sites. See who stood out from the pack and why.

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Articles•by Joe Chura•February 9, 2011

Double Your Internet Sales

As a current dealership employee, Joe Chura reflects on how to increase Internet sales and how his perspective on that topic has changed since he went from working for Ford Motor Company to working in the dealership.

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Articles•by J.D. Rucker•February 3, 2011

7 Keys to Social Media Success

There's more content on the Internet about social media than just about any other form of marketing, which can make tackling social media confusing. In this article, Author J.D. Rucker provides the 7 Keys to social media success in a succinct and straightforward manner.

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Articles•by Tom Hudson•January 26, 2011

Think Twice About Pricing a Car Based on Credit Quality

Thomas B. Hudson - What's a dealer to do in order to avoid an up-close-and-personal meeting with his state's AG? We recommend that dealers prominently price all their cars (as some state laws require). The price is the price, no matter who is buying or how they are paying.

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Articles•by Tom Mohr•January 25, 2011

The Power of A Well-Executed First Call

When a customer submits an Internet lead to a dealership, the first call – if well executed – can result in a sale if followed by solid follow-up processes and a qualified, focused sales consultation.

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Articles•by David Keller, CPA, CFE•January 21, 2011

Keep Your Eye on Your Used Vehicle Department

David Keller - As more dealers rely on used vehicle sales since new sales are significantly down from years past, it’s important to keep your eye on used sales as new sales incrementally increase.

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Articles•by Brice Englert•January 14, 2011

Service Customer Retention is Money in the Bank

@utoRevenue General Manager Brice Englert discusses how service customer retention can be improved through having a marketing plan, using a variety of channels and tailoring marketing messages.

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Articles•by Tom Hudson•December 27, 2010

You Think Selling Cars is Hard?

Deceiving and defrauding customers is one easy way to get the attention of your state attorney general. Tom Hudson details how and why one dealership paid big for engaging in illegal practices.

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Articles•by David Keller, CPA, CFE•December 24, 2010

Concentration Counts

Managing two aspects of a business at once may seem like it saves you time, but Author David Keller points out that’s not the case in BHPH. Without 100-percent focus on the task of collections, repossessions and delinquency rates will increase dramatically and profitability will decrease quickly.

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