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Articlesby Bud AbrahamAugust 30, 2006

What Dealers Need To Know About Automatic Car Washes

Bud Abraham - Keep in mind that some systems will still require labor because they will not wash the vehicle thoroughly or completely.

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Articlesby John CarrollAugust 29, 2006

A Leader In Service

John Carroll - And maintaining that regional reputation for craft and upscale caring has turned out to be the best CRM tool he has...

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Articlesby John CarrollAugust 29, 2006

Executing The Best Job In The Dealership: Dealer Coach

John Carroll - Emmert sees his biggest task as company coach, urging his people on to their best performance...

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Articlesby Don ReedAugust 28, 2006

Declining Warranty Revenues Creates New Profit Opportunities

Don Reed - Let’s take a look at the aftermarket competition to better understand what dealerships are up against...

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Articlesby Don ReedAugust 28, 2006

Top Performers Vs. Underachievers

Don Reed - Underachievers exist due to one of two reasons: 1.) They don’t know how to become “top performers”, or 2.) They don’t want to!...

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Articlesby Don ReedAugust 28, 2006

Six Ways To Increase Your Service Traffic

Don Reed - How many days do your customers have to wait to bring in their vehicle for service? ... So your answer has to be one day...

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Articlesby Don ReedAugust 28, 2006

Service Writers Vs. Service Advisor - Part 2

Don Reed - "Do my service advisors dress the same as my salespeople?" If the answer is no, then ask yourself why not?...

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Articlesby Don ReedAugust 28, 2006

Service Writer Vs. Service Advisor

Don Reed - Let’s take a front end approach to making your Dealership recession proof through maximizing your profits in the back end...

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Articlesby Don ReedAugust 28, 2006

Shocking Facts On Incoming Service Calls

Don Reed - Eighty-one percent of all your service customer pay labor is coming from the phones...

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Articlesby Don ReedAugust 28, 2006

Employee Retention Impacts Owner Retention

Don Reed - For maximum retention, ... insure that they are properly trained to proficiently handle the responsibilities of the job...

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