September 2015

Cover Story

Internet Leads Are Phone Leads

Relying on email alone will not lead to confirmed appointments or sales.

Article

Launching Special Finance: Part One

Launching Special Finance: Part One

Welcome to Part One of a six-part series of articles about the launch of a startup special finance operation at an already successful independent dealership on the fringe of a major U.S. metro market.

Article

The Firing Line

Courtesy NBC Universal

Terminating an employee is always hard, but if they have been properly recruited and trained, the decision can be easy.

Article

No Guidance

Self-governance by providers may be the best way to protect the sale of F&I products.