General Manager Adam Secore’s focus on people, process and product has helped Merchants Auto minimize turnover and increase sales by 89% in four years.
Written guidelines and a code of conduct will help prevent payment packing from baring its teeth.
An online, soft-pull prequalification process could help dealers sell more cars faster and satisfy new demands from consumers and regulators.
Industry Summit showcased an unstoppable shift in training and set the stage for the next event.
Any entity that feeds a consumer reporting agency is considered a ‘data furnisher’ by the CFPB and must be aware of three credit reporting factors that can’t be overlooked.
The DealerStrong team digs in at Champion Motors and finds a few surprises, including a freshly installed CRM.
Mastering certain words, phrases, metaphors and similes will add power to your sales process.
If the CFPB has its way, pre-dispute arbitration agreements will no longer protect dealers from class-action lawsuits.
After nearly 50 years of car sales, Gary Young has built a loyal following and a collection of stories.
Whatever beliefs you and your customers may or may not share, politics and religion have no place in F&I.